---
title: "The license activation went well, but at the next start-up, the program has forgotten the registration information."
canonical: "https://support.blancco.com/space/KB/11633207/The%20license%20activation%20went%20well%2C%20but%20at%20the%20next%20start-up%2C%20the%20program%20has%20forgotten%20the%20registration%20information."
format: markdown
---
<span style="color: #000000">If the license activation part went well and there were no error message during or after the activation, there is the possibly that an anti-virus program is blocking access to the program.</span>

<span style="color: #000000">Start the application as the administrator by right-clicking the program icon and select "Run As Administrator". Activate the program (again) as before.</span>