---
title: "What needs to be done for the devices before running diagnostics?"
canonical: "https://support.blancco.com/space/KB/11633249/What%20needs%20to%20be%20done%20for%20the%20devices%20before%20running%20diagnostics%3F"
format: markdown
---
- <span style="color: #000000">Apple devices</span>
  - <span style="color: #000000">Must be activated</span>
  - The trust pop-up on device screen must also be accepted (it means that you trust the computer where the device is connected to). It can take a while for the device to appear as 'Connected' after granting trust. Please see[ this article](https://go.docs.blancco.com/wiki/spaces/KB/pages/11633345) for more information.
  - <span style="color: #000000">Starting from iOS 9, it is also required to establish trust to the application developer in device settings before launching diagnostics on the device. See device documentation for more in</span><span style="color: #003366">fo: </span>[<span style="color: #003366">https://support.apple.com/en-us/HT204460</span>](https://support.apple.com/en-us/HT204460)<span style="color: #003366"> </span>
- <span style="color: #000000">Android devices</span>
  - <span style="color: #000000">Must have USB debugging enabled before running diagnostics (just like for </span><span style="color: #000000">erasure).</span>