---
title: "Fail to save report, USB stick not detected"
canonical: "https://support.blancco.com/space/KB/11633361/Fail%20to%20save%20report%2C%20USB%20stick%20not%20detected"
format: markdown
---
<span style="color: #000000">The two most common issues related to local report saving on USB memory stick are:</span>

1. **<span style="color: #000000">The USB memory device is not detected</span>**<span style="color: #000000"> by Blancco Drive Eraser / Blancco 5.</span>
  - <span style="color: #000000">Format the USB memory stick before using it (FAT32 or NTFS, preferably FAT32).</span>
  - <span style="color: #000000">Use only USB connectable memory sticks. Saving on a flash memory card or an external USB hard drive will most likely fail.</span>
  - <span style="color: #000000">Re-connect the USB memory stick to a USB port and wait for a few seconds and try again.</span>
  - <span style="color: #000000">Try connecting the USB memory stick to another USB port. Sometimes, especially with desktop computers, the front USB ports might not be properly connected. The backside USB ports are usually the most reliable ones.</span>
  - <span style="color: #000000">Make sure that the USB ports are in enabled state in the BIOS.</span>
  - <span style="color: #000000">Try changing USB related BIOS settings: USB 3 -> USB 2/USB 1.1 or USB Legacy mode -> on/off.</span>
2. **<span style="color: #000000">Report saving fails</span>**<span style="color: #000000"> on a locally connected USB memory device.</span>
  - Format the USB memory stick before using it (FAT32 or NTFS, preferably FAT32).
  - <span style="color: #000000">Use only USB connectable memory sticks. Saving on a flash memory card or an external USB hard drive will most likely fail.</span>
  - <span style="color: #000000">Re-connect the USB memory stick to a USB port and wait for a few seconds and try again.</span>
  - <span style="color: #000000">Try connecting the USB memory stick to another USB port. Sometimes, especially with desktop computers, the front USB ports might not be properly connected. The backside USB ports are usually the most reliable ones.</span>
  - <span style="color: #000000">Make sure that the USB memory stick is formatted to FAT32 format: </span><span style="color: #000000">When formatting the USB memory stick remember to:</span>
    - <span style="color: #000000">Use some label for the volume, for example: reports</span>
    - <span style="color: #000000">Do not leave the USB label empty.</span>
    - <span style="color: #000000">Names with special characters are forbidden (using letters a-zA-Z and numbers 0-9 is Ok).</span>
    - <span style="color: #000000">Do not use the name "BLANCCO" as this name, as it is reserved for bootable USB sticks.</span>

<span style="color: #000000">If all else seems to fail, sometimes changing the used USB memory stick brand or model (different size) may solve the issue. If the same USB stick fails on different computer models, it is recommended to try another USB stick model.</span>


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