---
title: "Scheduled service maintenance break affecting Blancco customer service and licensing services on April 14th 2020"
canonical: "https://support.blancco.com/space/NEWS/blog/11309675/Scheduled%20service%20maintenance%20break%20affecting%20Blancco%20customer%20service%20and%20licensing%20services%20on%20April%2014th%202020"
format: markdown
---
There will be a scheduled service maintenance break for Blancco licensing services and Blancco Technical Support ticketing tools on April 14th 2020. The maintenance is scheduled from 2 PM UTC+2 to 11 PM UTC+2.

Tickets submitted during the maintenance will be processed after the maintenance break. Also entitlement generation from the Blancco Cloud will be unavailable during this time.

**Date:** April 14, 2020  
**Time:** 2:00 PM UTC - 11:00 PM UTC (8:00 AM US EST – 5 PM US EST)

If you need urgent support during the maintenance period, it is highly recommended to contact Blancco Technical Support by calling us.

You can find Blancco Technical Support phone numbers from our [Technical Support Handbook](https://support.blancco.com/display/KB/Technical+Support+Handbook#TechnicalSupportHandbook-ContactingGlobalSupportviaTelephone(RecommendedforCriticalSeverity/PriorityIssues)).

Thank you,  
Blancco Support Team