[Knowledge Base] Mail FeedConfluence Syndication Feedhttps://support.blancco.comTrust CenterSami Purhotag:support.blancco.com,2009:page-134807672-12024-03-28T08:02:27Z2024-03-28T08:02:27Z<div class="feed"> <p>
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</div>Sami Purho2024-03-28T08:02:27ZManagement ConsoleSami Purhotag:support.blancco.com,2009:page-65901-652024-03-27T13:14:49Z2017-01-27T13:04:01Z<div class="feed"> <p>
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<p><span style="color: rgb(37,56,59);">Managing every IT asset and verifying secure data erasure to adhere to data retention policies and/or regulatory requirements is a challenge for every IT professional. With Blancco Management Console, you can now manage all data erasure licenses, create and modify users and have complete visibility of erasure activities. And, your organization will benefit from a centralized point of data management control with 100% certified, tamper-proof audit reports.<br/><br/></span></p><ul><li><strong>Product name:</strong> Blancco Management Console</li><li><strong>Official Blancco web site link:</strong> <a class="external-link" href="https://www.blancco.com/products/management-console/" rel="nofollow">https://www.blancco.com/products/management-console/</a></li><li><strong>API content: </strong><span class="confluence-link"><a href="https://support.blancco.com/display/KB/API+documentation">Blancco Management Console API documentation</a></span></li><li><strong>Instructional videos:</strong> <a class="external-link" href="https://www.blancco.com/resources/videos/" rel="nofollow">https://www.blancco.com/resources/videos/</a></li><li><strong>Related Tools: </strong><a href="https://support.blancco.com/display/KB/How+to+collect+log+files+and+system+information+from+the+Management+Console#tab-Collecting+the+logs+through+the+command+line" rel="nofollow">Management Console Self-Diagnostics Tool</a></li></ul><p><strong>Access to Product Manuals require customers to log into our <a class="external-link" href="https://servicedesk.blancco.com/servicedesk/customer/portal/6" rel="nofollow">Support Portal</a></strong></p></div>
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<p><strong>Blancco Cloud release notes<br/></strong></p><p><a class="external-link" href="https://download.blancco.com/products/erasure/management_console/release_notes/Blancco_Cloud_5.7.0_Release_Notes.pdf" rel="nofollow">Blancco Cloud 5.7.0 release notes</a><br/><a class="external-link" href="https://download.blancco.com/products/erasure/management_console/release_notes/Blancco_Cloud_5.8.0_Release_Notes.pdf" rel="nofollow">Blancco Cloud 5.8.0 release notes</a><br/><a class="external-link" href="https://download.blancco.com/products/erasure/management_console/release_notes/Blancco_Cloud_5.11.0_Release_Notes.pdf" rel="nofollow">Blancco Cloud 5.11.0 release notes</a></p></div>
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</div>Sami Purho2017-01-27T13:04:01ZLicense SnaphotSami Purhotag:support.blancco.com,2009:page-134807629-22024-03-27T13:13:53Z2024-03-25T14:05:07Z<div class="feed"> <p>
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<div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col/><col/><col/><col/></colgroup><tbody><tr><th class="confluenceTh"><strong>Created date</strong></th><th class="confluenceTh"><strong>Updated date</strong></th><th class="confluenceTh"><strong>Affects version</strong></th><th class="confluenceTh"><strong>Fix version</strong></th></tr><tr><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2024-03-25" class="date-past">25 Mar 2024</time> </p></div></td><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2024-03-25" class="date-past">25 Mar 2024</time> </p></div></td><td class="confluenceTd">Management Console - 5.18.0 (and newer)</td><td class="confluenceTd">N/A</td></tr></tbody></table></div><h2 id="LicenseSnaphot-Description">Description</h2><p><span style="color: rgb(0,51,102);">Blancco Management Console 5.18.0 </span>introduces a new health feature named "License Snapshot".</p><p>This feature compiles essential health data, including license balance and consumption history, transmitting it to our secure Blancco Cloud for effective account management. This information enables our sales account team to better cater to our customers' needs.</p><p>A secure, encrypted, snapshot of this data is uploaded to our cloud daily, with no collection of personal information.</p>
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</div>Sami Purho2024-03-25T14:05:07ZBlancco Product Support Lifecycle PolicySami Purhotag:support.blancco.com,2009:page-4491257-1442024-03-27T12:53:43Z2017-07-03T06:28:19Z<div class="feed"> <p>
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<p>Version 1.0 Effective: 26 July, 2017</p><p><strong style="color: rgb(61,90,171);font-size: 24.0px;">Introduction</strong></p><p>This policy applies to all Blancco-branded products, except as Blancco may otherwise expressly agree in writing. For specific lifecycle dates for each product, refer to the Lifecycle End Dates for Current Blancco Products table in this article. Blancco's Product Support Lifecycle Policy provides clear support availability guidelines for all Blancco's solutions, allowing you to plan and manage your support needs.</p><h1 id="BlanccoProductSupportLifecyclePolicy-ProductLifecyclePhases"><strong>Product Lifecycle Phases</strong></h1><p>Within this Lifecycle Policy, what constitutes a "version" is determined by Blancco. A given version's general availability (or "GA") release date also serves as the GA release date for all subsequent, subordinate upgrades, updates and service packs issued for that version. Blancco will make all determinations regarding when to end its support relating to any vendor platforms or other coordinating product or program, including without limitation those that have been superseded by new versions, are in extended support or have been made end-of-life by their vendors. After release, Blancco products go through three sequential Product Support Lifecycle phases: General Support, Extended Support and Self-support. General Support is available for the first 24 months after the GA release date for a given version of a Blancco product. Extended Support becomes available immediately after the General Support phase ends and continues for an additional 12 months, running from months 25 through 36 after the GA release date. Self-support begins immediately after the Extended Support phase ends, or 36 months after the GA release date. Without regard to the time periods set forth above, the concepts of General and Extended Support do not apply to Service Releases. When a new Service Release is released, the previous Service Release is supported (at the same level as the associated product version) for 12 months thereafter or until support for the product version ends, whichever comes first. Outside of the support lifecycle benefits, it is advised that product versions be updated to the latest releases in order to enhance product performance, take advantage of new features and maintain a strong security posture. </p><p><strong>General Support</strong> (0-24 months after release): Includes availability, development of, and all support channels, including service releases, hotfixes, and security updates.</p><p><strong>Extended Support</strong> (24-36 months after release): Includes availability, development of, and all support channels, including only security updates.</p><p><strong>Self-Support</strong> (36 months after release): Includes access to Knowledge Base articles only, and is no longer supported from an availability, development or support standpoint.<br/> </p><div class="table-wrap"><table class="wrapped relative-table confluenceTable" style="width: 99.7257%;"><colgroup> <col style="width: 51.6474%;"/> <col style="width: 16.0072%;"/> <col style="width: 15.6779%;"/> <col style="width: 16.6676%;"/> </colgroup><tbody><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey" rowspan="3"><p><strong>Support Features</strong></p><p><br/></p><p><br/></p></td><td class="highlight-grey confluenceTd" colspan="3" data-highlight-colour="grey"><p><strong>Product Support Lifecycle Phase</strong></p></td></tr><tr><td style="text-align: center;" class="confluenceTd"><p><strong>General Support</strong></p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Extended Support</strong></p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Self-support</strong></p></td></tr><tr><td style="text-align: center;" class="confluenceTd"><p>(0-24 months after GA)</p></td><td style="text-align: center;" class="confluenceTd"><p>(24-36 months after GA)</p></td><td style="text-align: center;" class="confluenceTd"><p>(>36 months after GA)</p></td></tr><tr><td class="confluenceTd"><p>Telephone, web and e-mail support during the designated support hours and geographies for the customer's support level (i.e., <a class="external-link" href="https://download.blancco.com/Technical_Support/Blancco_Technical_Support_Handbook.pdf" rel="nofollow">SPE, SP1, SP2, SP3 Support</a>, as applicable based on the customer's purchase)</p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p>Not available</p></td></tr><tr><td class="confluenceTd"><p>Product Security Updates</p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p>Not available</p></td></tr><tr><td class="confluenceTd"><p>Service Releases</p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p>Not available</p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p>Not available</p></td></tr><tr><td class="confluenceTd"><p>Hot-Fixes</p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p>Not available</p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p>Not available</p></td></tr><tr><td class="confluenceTd"><p>Access to subscription content for vendor-supported platforms and products, provided they are available on the respective Blancco Product version</p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p>Not available</p></td></tr><tr><td class="confluenceTd"><p>Access to Blancco Customer Portal, Customer Community, support knowledge base and discussion forums</p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td><td style="text-align: center;" class="confluenceTd"><p><strong>Included</strong></p></td></tr></tbody></table></div><h1 id="BlanccoProductSupportLifecyclePolicy-SupportLifecycleEndDatesforCurrentBlanccoProducts"><strong>Support Lifecycle End Dates for Current Blancco Products</strong></h1><div class="table-wrap"><table class="wrapped relative-table confluenceTable" style="width: 99.8354%;"><colgroup><col style="width: 42.1085%;"/><col style="width: 8.99128%;"/><col style="width: 12.4901%;"/><col style="width: 11.8799%;"/><col style="width: 12.3274%;"/><col style="width: 12.2054%;"/></colgroup><tbody><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><strong>Product name</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><strong>Version</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><strong>Release date (GA date)</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><strong>General support until</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><strong>Extended support until</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><strong>Self-support from</strong></p></td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p><p><strong>Encompasses: </strong>Blancco Drive Eraser, Blancco Configuration Tool, Blancco Preinstall, Blancco Drive Eraser Hardware Edition, Blancco Drive Verifier</p><p><strong> </strong></p></td><td style="text-align: center;" class="confluenceTd">7.10</td><td style="text-align: center;" class="confluenceTd">2023-12-18</td><td style="text-align: center;" class="confluenceTd">2025-12-18</td><td style="text-align: center;" class="confluenceTd">2026-12-18</td><td style="text-align: center;" class="confluenceTd">2026-12-19</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">7.9</td><td style="text-align: center;" class="confluenceTd">2023-09-28</td><td style="text-align: center;" class="confluenceTd">2025-09-28</td><td style="text-align: center;" class="confluenceTd">2026-09-28</td><td style="text-align: center;" class="confluenceTd">2026-09-29</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">7.8</td><td style="text-align: center;" class="confluenceTd">2023-06-21</td><td style="text-align: center;" class="confluenceTd">2025-06-21</td><td style="text-align: center;" class="confluenceTd">2026-06-21</td><td style="text-align: center;" class="confluenceTd">2026-06-22</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">7.7</td><td style="text-align: center;" class="confluenceTd">2023-04-14</td><td style="text-align: center;" class="confluenceTd">2025-04-14</td><td style="text-align: center;" class="confluenceTd">2026-04-14</td><td style="text-align: center;" class="confluenceTd">2026-04-15</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">7.6</td><td style="text-align: center;" class="confluenceTd">2022-12-01</td><td style="text-align: center;" class="confluenceTd">2024-12-01</td><td style="text-align: center;" class="confluenceTd">2025-12-01</td><td style="text-align: center;" class="confluenceTd">2025-12-02</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">7.5</td><td style="text-align: center;" class="confluenceTd">2022-09-01</td><td style="text-align: center;" class="confluenceTd">2024-09-01</td><td style="text-align: center;" class="confluenceTd">2025-09-01</td><td style="text-align: center;" class="confluenceTd">2025-09-02</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">7.4</td><td style="text-align: center;" class="confluenceTd">2022-06-09</td><td style="text-align: center;" class="confluenceTd">2024-06-09</td><td style="text-align: center;" class="confluenceTd">2025-06-09</td><td style="text-align: center;" class="confluenceTd">2025-06-10</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">7.3</td><td style="text-align: center;" class="confluenceTd">2022-03-31</td><td style="text-align: center;" class="confluenceTd">2024-03-31</td><td style="text-align: center;" class="confluenceTd">2025-03-31</td><td style="text-align: center;" class="confluenceTd">2025-04-01</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">7.2</td><td style="text-align: center;" class="confluenceTd">2021-12-16</td><td style="text-align: center;" class="confluenceTd">2023-12-16</td><td style="text-align: center;" class="confluenceTd">2024-12-16</td><td style="text-align: center;" class="confluenceTd">2024-12-17</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">7.1</td><td style="text-align: center;" class="confluenceTd">2021-11-23</td><td style="text-align: center;" class="confluenceTd">2023-11-23</td><td style="text-align: center;" class="confluenceTd">2024-11-23</td><td style="text-align: center;" class="confluenceTd">2024-11-24</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">6.18</td><td style="text-align: center;" class="confluenceTd">2021-09-10</td><td style="text-align: center;" class="confluenceTd">2023-09-10</td><td style="text-align: center;" class="confluenceTd">2024-09-10</td><td style="text-align: center;" class="confluenceTd">2024-09-11</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">6.17</td><td style="text-align: center;" class="confluenceTd">2021-04-26</td><td style="text-align: center;" class="confluenceTd">2023-04-26</td><td style="text-align: center;" class="confluenceTd">2024-04-26</td><td style="text-align: center;" class="confluenceTd">2024-04-27</td></tr><tr><td class="confluenceTd"><p><strong>Blancco Drive Eraser</strong></p></td><td style="text-align: center;" class="confluenceTd">6.16 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.17</td><td style="text-align: center;" class="confluenceTd">2023-12-15</td><td style="text-align: center;" class="confluenceTd">2025-12-15</td><td style="text-align: center;" class="confluenceTd">2026-12-15</td><td style="text-align: center;" class="confluenceTd">2026-12-16</td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.16</td><td style="text-align: center;" class="confluenceTd">2023-09-25</td><td style="text-align: center;" class="confluenceTd">2025-09-25</td><td style="text-align: center;" class="confluenceTd">2026-09-25</td><td style="text-align: center;" class="confluenceTd">2026-09-26</td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.15</td><td style="text-align: center;" class="confluenceTd">2023-07-03</td><td style="text-align: center;" class="confluenceTd">2025-07-03</td><td style="text-align: center;" class="confluenceTd">2026-07-03</td><td style="text-align: center;" class="confluenceTd">2026-07-04</td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.14</td><td style="text-align: center;" class="confluenceTd">2023-03-27</td><td style="text-align: center;" class="confluenceTd">2025-03-27</td><td style="text-align: center;" class="confluenceTd">2026-03-27</td><td style="text-align: center;" class="confluenceTd">2026-03-28</td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.13</td><td style="text-align: center;" class="confluenceTd">2022-09-05</td><td style="text-align: center;" class="confluenceTd">2024-09-05</td><td style="text-align: center;" class="confluenceTd">2025-09-05</td><td style="text-align: center;" class="confluenceTd">2025-09-06</td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.12</td><td style="text-align: center;" class="confluenceTd">2022-04-14</td><td style="text-align: center;" class="confluenceTd">2024-04-14</td><td style="text-align: center;" class="confluenceTd">2025-04-14</td><td style="text-align: center;" class="confluenceTd">2025-04-15</td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.11</td><td style="text-align: center;" class="confluenceTd">2021-11-25</td><td style="text-align: center;" class="confluenceTd">2023-11-25</td><td style="text-align: center;" class="confluenceTd">2024-11-25</td><td style="text-align: center;" class="confluenceTd">2024-11-26</td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.10</td><td style="text-align: center;" class="confluenceTd">2021-09-08</td><td style="text-align: center;" class="confluenceTd">2023-09-08</td><td style="text-align: center;" class="confluenceTd">2024-09-08</td><td style="text-align: center;" class="confluenceTd">2024-09-09</td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.9</td><td style="text-align: center;" class="confluenceTd">2021-06-30</td><td style="text-align: center;" class="confluenceTd">2023-06-30</td><td style="text-align: center;" class="confluenceTd">2024-06-30</td><td style="text-align: center;" class="confluenceTd">2024-07-01</td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.8</td><td style="text-align: center;" class="confluenceTd">2021-03-31</td><td style="text-align: center;" class="confluenceTd">2023-03-31</td><td style="text-align: center;" class="confluenceTd">2024-03-31</td><td style="text-align: center;" class="confluenceTd">2024-04-01</td></tr><tr><td class="confluenceTd"><strong>Blancco Management Console</strong></td><td style="text-align: center;" class="confluenceTd">5.7 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td></tr><tr><td class="confluenceTd"><strong>Blancco Management Portal</strong></td><td style="text-align: center;" class="confluenceTd">-</td><td style="text-align: center;" class="confluenceTd">2023-04-05</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><strong>Blancco Removable Media Eraser</strong></td><td style="text-align: center;" class="confluenceTd">2.8</td><td style="text-align: center;" class="confluenceTd">2023-07-28</td><td style="text-align: center;" class="confluenceTd">2025-07-28</td><td style="text-align: center;" class="confluenceTd">2026-07-28</td><td style="text-align: center;" class="confluenceTd">2026-07-29</td></tr><tr><td class="confluenceTd"><strong>Blancco Removable Media Eraser</strong></td><td style="text-align: center;" class="confluenceTd">2.7</td><td style="text-align: center;" class="confluenceTd">2022-11-25</td><td style="text-align: center;" class="confluenceTd">2024-11-25</td><td style="text-align: center;" class="confluenceTd">2025-11-25</td><td style="text-align: center;" class="confluenceTd">2025-11-26</td></tr><tr><td class="confluenceTd"><strong>Blancco Removable Media Eraser</strong></td><td style="text-align: center;" class="confluenceTd">2.6</td><td style="text-align: center;" class="confluenceTd">2021-07-07</td><td style="text-align: center;" class="confluenceTd">2023-07-07</td><td style="text-align: center;" class="confluenceTd">2024-07-07</td><td style="text-align: center;" class="confluenceTd">2024-07-08</td></tr><tr><td class="confluenceTd"><strong>Blancco Removable Media Eraser</strong></td><td style="text-align: center;" class="confluenceTd">2.5 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><strong>Blancco LUN for Windows</strong></td><td style="text-align: center;" class="confluenceTd">2.5</td><td style="text-align: center;" class="confluenceTd">2022-09-30</td><td style="text-align: center;" class="confluenceTd">2024-09-30</td><td style="text-align: center;" class="confluenceTd">2025-09-30</td><td style="text-align: center;" class="confluenceTd">2025-10-01</td></tr><tr><td class="confluenceTd"><strong>Blancco LUN for Windows</strong></td><td style="text-align: center;" class="confluenceTd">2.4 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="confluenceTd"><strong>Blancco Drive Eraser for Mac</strong></td><td style="text-align: center;" class="confluenceTd">2.9</td><td style="text-align: center;" class="confluenceTd">2023-02-24</td><td style="text-align: center;" class="confluenceTd">2025-02-24</td><td style="text-align: center;" class="confluenceTd">2026-02-24</td><td style="text-align: center;" class="confluenceTd">2026-02-25</td></tr><tr><td class="confluenceTd"><strong>Blancco Drive Eraser for Mac</strong></td><td style="text-align: center;" class="confluenceTd">2.8</td><td style="text-align: center;" class="confluenceTd">2022-03-31</td><td style="text-align: center;" class="confluenceTd">2024-03-31</td><td style="text-align: center;" class="confluenceTd">2025-03-31</td><td style="text-align: center;" class="confluenceTd">2025-04-01</td></tr><tr><td class="confluenceTd"><strong>Blancco Drive Eraser for Mac<br/></strong></td><td style="text-align: center;" class="confluenceTd">2.7</td><td style="text-align: center;" class="confluenceTd">2021-06-11</td><td style="text-align: center;" class="confluenceTd">2023-06-11</td><td style="text-align: center;" class="confluenceTd">2024-06-11</td><td style="text-align: center;" class="confluenceTd">2024-06-12</td></tr><tr><td class="confluenceTd"><strong>Blancco Drive Eraser for Mac<br/></strong></td><td style="text-align: center;" class="confluenceTd">2.6</td><td style="text-align: center;" class="confluenceTd">2021-03-25</td><td style="text-align: center;" class="confluenceTd">2023-03-25</td><td style="text-align: center;" class="confluenceTd">2024-03-25</td><td style="text-align: center;" class="confluenceTd">2024-03-26</td></tr><tr><td class="confluenceTd"><strong>Blancco LUN Eraser for UNIX</strong></td><td style="text-align: center;" class="confluenceTd">2.9</td><td style="text-align: center;" class="confluenceTd">2023-02-24</td><td style="text-align: center;" class="confluenceTd">2025-02-24</td><td style="text-align: center;" class="confluenceTd">2026-02-24</td><td style="text-align: center;" class="confluenceTd">2026-02-25</td></tr><tr><td class="confluenceTd"><strong>Blancco LUN Eraser for UNIX</strong></td><td style="text-align: center;" class="confluenceTd">2.8</td><td style="text-align: center;" class="confluenceTd">2022-03-31</td><td style="text-align: center;" class="confluenceTd">2024-03-31</td><td style="text-align: center;" class="confluenceTd">2025-03-31</td><td style="text-align: center;" class="confluenceTd">2025-04-01</td></tr><tr><td class="confluenceTd"><strong>Blancco LUN Eraser for UNIX</strong></td><td style="text-align: center;" class="confluenceTd">2.7</td><td style="text-align: center;" class="confluenceTd">2021-06-08</td><td style="text-align: center;" class="confluenceTd">2023-06-08</td><td style="text-align: center;" class="confluenceTd">2024-06-08</td><td style="text-align: center;" class="confluenceTd">2024-06-08</td></tr><tr><td class="confluenceTd"><strong>Blancco LUN Eraser for UNIX</strong></td><td style="text-align: center;" class="confluenceTd">2.5 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><strong>Blancco File Eraser for Windows</strong></td><td style="text-align: center;" class="confluenceTd">8.6</td><td style="text-align: center;" class="confluenceTd">2023-11-09</td><td style="text-align: center;" class="confluenceTd">2025-11-09</td><td style="text-align: center;" class="confluenceTd">2026-11-09</td><td style="text-align: center;" class="confluenceTd">2026-11-10</td></tr><tr><td class="confluenceTd"><strong>Blancco File Eraser for Windows</strong></td><td style="text-align: center;" class="confluenceTd">8.5</td><td style="text-align: center;" class="confluenceTd">2021-09-21</td><td style="text-align: center;" class="confluenceTd">2023-09-21</td><td style="text-align: center;" class="confluenceTd">2024-09-21</td><td style="text-align: center;" class="confluenceTd">2024-09-22</td></tr><tr><td class="confluenceTd"><strong>Blancco File Eraser for Windows</strong></td><td style="text-align: center;" class="confluenceTd">8.4 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="confluenceTd"><strong>Blancco File Eraser for Unix</strong></td><td style="text-align: center;" class="confluenceTd">2.3 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><strong>Blancco Virtual Machine Eraser</strong></td><td style="text-align: center;" class="confluenceTd">2.5</td><td style="text-align: center;" class="confluenceTd">2022-01-10</td><td style="text-align: center;" class="confluenceTd">2024-01-10</td><td style="text-align: center;" class="confluenceTd">2025-01-10</td><td style="text-align: center;" class="confluenceTd">2025-01-11</td></tr><tr><td class="confluenceTd"><strong>Blancco Virtual Machine Eraser</strong></td><td style="text-align: center;" class="confluenceTd">2.4 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="confluenceTd"><p><strong>Blancco Agent</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>2.2</p></td><td style="text-align: center;" class="confluenceTd"><p>2023-12-20</p></td><td style="text-align: center;" class="confluenceTd"><p>2025-12-20</p></td><td style="text-align: center;" class="confluenceTd"><p>2026-12-20</p></td><td style="text-align: center;" class="confluenceTd"><p>2026-12-21</p></td></tr><tr><td class="confluenceTd"><p><strong>Blancco Agent</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>2.1</p></td><td style="text-align: center;" class="confluenceTd"><p>2023-06-09</p></td><td style="text-align: center;" class="confluenceTd"><p>2025-06-09</p></td><td style="text-align: center;" class="confluenceTd"><p>2026-06-09</p></td><td style="text-align: center;" class="confluenceTd"><p>2026-06-10</p></td></tr><tr><td class="confluenceTd"><p><strong>Blancco Agent</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>2.0</p></td><td style="text-align: center;" class="confluenceTd"><p>2021-06-16</p></td><td style="text-align: center;" class="confluenceTd"><p>2023-06-16</p></td><td style="text-align: center;" class="confluenceTd"><p>2024-06-16</p></td><td style="text-align: center;" class="confluenceTd"><p>2024-06-17</p></td></tr><tr><td class="confluenceTd"><p><strong>Blancco Agent</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>1.3 and older</p></td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey" title="Background colour : undefined"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" title="Background colour : undefined"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" title="Background colour : undefined"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" title="Background colour : undefined"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" title="Background colour : undefined"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" title="Background colour : undefined"><br/></td></tr><tr><td class="confluenceTd"><p><strong>Blancco Network Device Eraser</strong></p><p><strong>NOTE!</strong> This is end of life product, find more details:</p><p><a href="https://support.blancco.com/pages/viewpage.action?pageId=68649305">End of Life Announcement for Blancco Network Device Eraser</a></p></td><td style="text-align: center;" class="confluenceTd">2.8 and older</td><td style="text-align: center;" class="confluenceTd">2022-03-31</td><td style="text-align: center;" class="confluenceTd">2024-03-31</td><td style="text-align: center;" class="confluenceTd">2025-03-31</td><td style="text-align: center;" class="confluenceTd">2025-04-01</td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p><p><span>Encompasses: Blancco Mobile, Blancco Mobile Diagnostics, Blancco Mobile Reporting Tool, Blancco Mobile Reset & Report</span></p><p><span><strong> </strong></span></p></td><td style="text-align: center;" class="confluenceTd">5.3</td><td style="text-align: center;" class="confluenceTd">2024-03-26</td><td style="text-align: center;" class="confluenceTd">2026-03-26</td><td style="text-align: center;" class="confluenceTd">2027-03-26</td><td style="text-align: center;" class="confluenceTd">2027-03-27</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">5.2</td><td style="text-align: center;" class="confluenceTd">2023-12-05</td><td style="text-align: center;" class="confluenceTd">2025-12-05</td><td style="text-align: center;" class="confluenceTd">2026-12-05</td><td style="text-align: center;" class="confluenceTd">2026-12-06</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">5.1</td><td style="text-align: center;" class="confluenceTd">2023-09-26</td><td style="text-align: center;" class="confluenceTd">2025-09-26</td><td style="text-align: center;" class="confluenceTd">2026-09-26</td><td style="text-align: center;" class="confluenceTd">2026-09-27</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">5.0</td><td style="text-align: center;" class="confluenceTd">2023-06-20</td><td style="text-align: center;" class="confluenceTd">2025-06-20</td><td style="text-align: center;" class="confluenceTd">2026-06-20</td><td style="text-align: center;" class="confluenceTd">2026-06-21</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">4.15</td><td style="text-align: center;" class="confluenceTd">2023-03-30</td><td style="text-align: center;" class="confluenceTd">2025-03-30</td><td style="text-align: center;" class="confluenceTd">2026-03-30</td><td style="text-align: center;" class="confluenceTd">2026-03-31</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">4.14</td><td style="text-align: center;" class="confluenceTd">2022-12-20</td><td style="text-align: center;" class="confluenceTd">2024-12-20</td><td style="text-align: center;" class="confluenceTd">2025-12-20</td><td style="text-align: center;" class="confluenceTd">2025-12-21</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">4.13</td><td style="text-align: center;" class="confluenceTd">2022-10-31</td><td style="text-align: center;" class="confluenceTd">2024-10-31</td><td style="text-align: center;" class="confluenceTd">2025-10-31</td><td style="text-align: center;" class="confluenceTd">2025-11-01</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">4.12</td><td style="text-align: center;" class="confluenceTd">2022-06-16</td><td style="text-align: center;" class="confluenceTd">2024-06-16</td><td style="text-align: center;" class="confluenceTd">2025-06-16</td><td style="text-align: center;" class="confluenceTd">2025-06-17</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">4.11</td><td style="text-align: center;" class="confluenceTd">2022-04-08</td><td style="text-align: center;" class="confluenceTd">2024-04-08</td><td style="text-align: center;" class="confluenceTd">2025-04-08</td><td style="text-align: center;" class="confluenceTd">2025-04-09</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">4.10</td><td style="text-align: center;" class="confluenceTd">2022-01-18</td><td style="text-align: center;" class="confluenceTd">2024-01-18</td><td style="text-align: center;" class="confluenceTd">2025-01-18</td><td style="text-align: center;" class="confluenceTd">2025-01-19</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">4.9</td><td style="text-align: center;" class="confluenceTd">2021-09-23</td><td style="text-align: center;" class="confluenceTd">2023-09-23</td><td style="text-align: center;" class="confluenceTd">2024-09-23</td><td style="text-align: center;" class="confluenceTd">2024-09-24</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">4.8</td><td style="text-align: center;" class="confluenceTd">2021-06-23</td><td style="text-align: center;" class="confluenceTd">2023-06-23</td><td style="text-align: center;" class="confluenceTd">2024-06-23</td><td style="text-align: center;" class="confluenceTd">2024-06-24</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">4.7</td><td style="text-align: center;" class="confluenceTd">2021-03-31</td><td style="text-align: center;" class="confluenceTd">2023-03-31</td><td style="text-align: center;" class="confluenceTd">2024-03-31</td><td style="text-align: center;" class="confluenceTd">2024-04-01</td></tr><tr><td class="confluenceTd"><p><span><strong>Blancco Mobile Diagnostics and Erasure</strong> </span></p></td><td style="text-align: center;" class="confluenceTd">4.6 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><p><strong>Blancco Mobile For FeliCa</strong></p><p>Encompasses: Blancco Check For FeliCa, Blancco Mobile For FeliCa</p></td><td style="text-align: center;" class="confluenceTd"><p>1.6 and older</p></td><td style="text-align: center;" class="confluenceTd"><p>Self Support</p></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><strong>Blancco SPARC</strong></td><td style="text-align: center;" class="confluenceTd">1.02 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><br/></td></tr><tr><td class="confluenceTd"><p><strong>Blancco HASP Tool</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>1.1 and older</p></td><td style="text-align: center;" class="confluenceTd"><p>Self Support</p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><strong>Blancco USB Creator Tool</strong></td><td style="text-align: center;" class="confluenceTd">3.4 and older</td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td><td style="text-align: center;" class="confluenceTd"><br/></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><p><strong>SmartChk Kiosk</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>1.1 and older</p></td><td style="text-align: center;" class="confluenceTd"><p>Self Support</p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><p><strong>SmartChk Depot</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>6.4 and older</p></td><td style="text-align: center;" class="confluenceTd"><p>Self Support</p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><p><strong>SmartChk</strong> <strong>Smartconnect - Android</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>6.4 and older</p></td><td style="text-align: center;" class="confluenceTd"><p>Self Support</p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td></tr><tr><td class="confluenceTd"><p><strong>SmartChk</strong> <strong>Smartconnect - iOS</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>6.4 and older</p></td><td style="text-align: center;" class="confluenceTd"><p>Self Support</p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><p><strong>Tabernus Enterprise Erase LAN</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>9 and older</p></td><td style="text-align: center;" class="confluenceTd"><p>Self Support</p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><p><strong>Tabernus Enterprise Erase USB</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>9 and older</p></td><td style="text-align: center;" class="confluenceTd">Self Support</td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey"><div class="content-wrapper"><p><br/></p></div></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><br/></p></td></tr><tr><td class="confluenceTd"><p><strong>Tabernus Enterprise Erase Array</strong></p></td><td style="text-align: center;" class="confluenceTd"><p>7.8 and older</p></td><td style="text-align: center;" class="confluenceTd"><p>Self Support</p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td><td style="text-align: center;" class="confluenceTd"><p><br/></p></td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey" title="Background color :"><p title=""><strong> </strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><p title=""><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><p title=""><strong>Release date (GA date)</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><strong>General support until</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><strong>Extended support until</strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><p><strong>Self-support from</strong></p></td></tr><tr><td class="confluenceTd"><p><strong><span style="color: rgb(0,0,0);">WipeDrive<span> Erasure Software</span></span></strong></p></td><td style="text-align: center;" class="confluenceTd"><p>9.7</p></td><td style="text-align: center;" class="confluenceTd"><p>2022-04-22</p></td><td style="text-align: center;" class="confluenceTd"><p>2024-03-31</p></td><td style="text-align: center;" class="confluenceTd">2024-09-30</td><td style="text-align: center;" class="confluenceTd">2024-10-01</td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey" title="Background color :"><p title=""><strong> </strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><p title=""><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><p title=""><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><p title=""><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><br/></td></tr><tr><td class="confluenceTd"><p><strong><span style="color: rgb(0,0,0);">WipeDrive VeriDrive<span> </span></span></strong></p></td><td style="text-align: center;" class="confluenceTd"><p>0.7</p></td><td style="text-align: center;" class="confluenceTd"><p>2022-04-22</p></td><td style="text-align: center;" class="confluenceTd"><p>2024-03-31</p></td><td style="text-align: center;" class="confluenceTd">2024-09-30</td><td style="text-align: center;" class="confluenceTd">2024-10-01</td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey" title="Background color :"><p title=""><strong> </strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><p title=""><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><p title=""><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><p title=""><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><br/></td></tr><tr><td class="confluenceTd"><p><strong><span style="color: rgb(0,0,0);">WipeDrive Detalys<span> </span></span></strong></p></td><td style="text-align: center;" class="confluenceTd"><p>1.1</p></td><td style="text-align: center;" class="confluenceTd"><p>2022-04-22</p></td><td style="text-align: center;" class="confluenceTd"><p>2024-03-31</p></td><td style="text-align: center;" class="confluenceTd">2024-09-30</td><td style="text-align: center;" class="confluenceTd">2024-10-01</td></tr><tr><td class="highlight-grey confluenceTd" data-highlight-colour="grey" title="Background color :"><p title=""><strong> </strong></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><p title=""><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;" title="Background color :"><p title=""><br/></p></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><br/></td><td class="highlight-grey confluenceTd" data-highlight-colour="grey" style="text-align: center;"><br/></td></tr><tr><td class="confluenceTd"><p title=""><strong><span style="color: rgb(0,0,0);">WipeDrive Asset Discovery</span></strong></p></td><td style="text-align: center;" class="confluenceTd"><p title="">0.1</p></td><td style="text-align: center;" class="confluenceTd"><p title="">2022-04-22</p></td><td style="text-align: center;" class="confluenceTd"><p title="">2024-03-31</p></td><td style="text-align: center;" class="confluenceTd">2024-09-30</td><td style="text-align: center;" class="confluenceTd">2024-10-01</td></tr></tbody></table></div><h1 id="BlanccoProductSupportLifecyclePolicy-Disclaimer"><strong>Disclaimer</strong></h1><p>The information contained in the online policies and similar documents on this website represents the current view of Blancco as of the date they are posted. Such documents should not be interpreted as legally binding commitments, but rather as flexible documents subject to change occasionally. Blancco does not guarantee that any information in such documents will be error-free or kept up to date after they are posted. All online policies and similar documents are for informational purposes only. BLANCCO MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, BY POSTING SUCH DOCUMENTS OR ABOUT THE INFORMATION CONTAINED IN SUCH DOCUMENTS.</p>
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</div>Sami Purho2017-07-03T06:28:19ZBlancco Virtual Machine EraserNiko Puruskainentag:support.blancco.com,2009:page-92569820-32024-03-26T11:01:04Z2023-03-23T13:53:04Z<div class="feed"> <p>
Page
<b>edited</b> by
<a href=" https://support.blancco.com/display/~niko
">Niko Puruskainen</a>
</p>
<div style="border-top: 1px solid #ddd; border-bottom: 1px solid #ddd; padding: 10px;">
<div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col/><col/><col/><col/></colgroup><tbody><tr><th class="confluenceTh"><strong>Created date</strong></th><th class="confluenceTh"><strong>Updated date</strong></th><th class="confluenceTh"><strong>Affects version</strong></th><th class="confluenceTh"><strong>Fix version</strong></th></tr><tr><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2023-03-23" class="date-past">23 Mar 2023</time> </p></div></td><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2023-03-23" class="date-past">23 Mar 2023</time> </p></div></td><td class="confluenceTd">Blancco Virtual Machine Eraser</td><td class="confluenceTd">N/A</td></tr></tbody></table></div><h2 id="BlanccoVirtualMachineEraser-Description">Description</h2><p>This page will provide step by step instructions on how to update communication settings for Blancco Virtual Machine Eraser.</p><p>Valid communication settings are required for report sending and may be required for license consumption as well.</p><h2 id="BlanccoVirtualMachineEraser-Stepbystepinstructions">Step by step instructions</h2><p>Connect to the ESXi hypervisor with the existing installation of Blancco Virtual Machine Eraser. Within these instructions SSH was used to connect to the hypervisor.</p><ol><li><p>Locate the Virtual Machine Eraser installation directory and navigate into it. In this example Virtual Machine Eraser tarball was extracted to /BlanccoVMEraser/.</p><div class="code panel pdl" style="border-width: 1px;"><div class="codeContent panelContent pdl">
<pre class="syntaxhighlighter-pre" data-syntaxhighlighter-params="brush: java; gutter: false; theme: Confluence" data-theme="Confluence">cd /BlanccoVMEraser/</pre>
</div></div></li><li><p>Using available text editor edit the config.txt configuration file.</p><div class="code panel pdl" style="border-width: 1px;"><div class="codeContent panelContent pdl">
<pre class="syntaxhighlighter-pre" data-syntaxhighlighter-params="brush: java; gutter: false; theme: Confluence" data-theme="Confluence">vi ./config.txt</pre>
</div></div></li><li><p>Update "MCServerAddress" with your Management Portal erasure client endpoint followed by colon and the port. Note that the "https://" prefix is required.</p><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p>Erasure client endpoint is region specific, to find out your endpoint follow the steps provided here: <a href="https://support.blancco.com/pages/viewpage.action?pageId=92569772">How to confirm your Blancco Management Portal erasure client endpoint details?</a></p></div></div></li><li>Update "MCUserName" with your Blancco Management Portal username and "MCPassword" with your Blancco Management Portal password.<br/><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p>Remove comment character # in front of the row in order to use the details on it.</p></div></div><br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="500" src="https://support.blancco.com/download/attachments/92569820/VMEraser-config-BlanccoCloud.PNG?version=1&modificationDate=1679579584000&api=v2" data-image-src="https://support.blancco.com/download/attachments/92569820/VMEraser-config-BlanccoCloud.PNG?version=1&modificationDate=1679579584000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="92569819" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="VMEraser-config-BlanccoCloud.PNG" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="92569820" data-linked-resource-container-version="3" alt=""></span></li><li>Save the changes and exit.</li></ol><p><br/></p>
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</div>Niko Puruskainen2023-03-23T13:53:04ZHow to achieve purge level erasure on Lenovo devices with NVMe drivesSimon Pfendttag:support.blancco.com,2009:page-15181289-342024-03-26T07:48:37Z2018-08-09T09:27:44Z<div class="feed"> <p>
Page
<b>edited</b> by
<a href=" https://support.blancco.com/display/~simon.pfendt
">Simon Pfendt</a>
</p>
<div style="border-top: 1px solid #ddd; border-bottom: 1px solid #ddd; padding: 10px;">
<div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col/><col/><col/><col/></colgroup><tbody><tr><th class="confluenceTh"><strong>Created date</strong></th><th class="confluenceTh"><strong>Updated date</strong></th><th class="confluenceTh"><strong>Affects version</strong></th><th class="confluenceTh"><strong>Fix version</strong></th></tr><tr><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2018-08-09" class="date-past">09 Aug 2018</time> </p></div></td><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2023-05-29" class="date-past">29 May 2023</time> </p></div></td><td style="text-align: center;" class="confluenceTd">7.4.0 and older</td><td style="text-align: center;" class="confluenceTd">7.5.0</td></tr></tbody></table></div><p>There is an on-going issue with multiple Lenovo machines equipped with NVMe drives where the erasure fails due to failing firmware erasure commands. The root cause of this issue is a security feature enabled within Lenovo's firmware which prevents executing required erasure commands successfully. This being the case, the issue occurs in all versions of Blancco Drive Eraser and any erasure tools using the Purge Level Erasure Standard.</p><p>This issue has been identified for the following machines (with NVMe drives):</p><ul><li>Lenovo Thinkpad E14, <span style="color: rgb(23,43,77);">E590,<span> </span></span><span style="color: rgb(23,43,77);">L480, L580, </span><span style="color: rgb(23,43,77);">P51, P52, T14, T460s, T470, T470s, T480, </span><span style="color: rgb(23,43,77);">T570, T580, X270, X280, X390</span></li><li>Lenovo Yoga 370, <span style="color: rgb(23,43,77);"><span>L380</span></span>, X380, X390</li><li>Lenovo ThinkCentre M715q, M910</li><li>Lenovo X1 Carbon</li><li>Lenovo X1 Carbon Yoga</li></ul><p>As this issue prevents Blancco from running the firmware erasure commands, Purge-level erasure cannot be achieved when erasing the drive on its original host machine, for example with NIST-Purge erasure standard. Clear-level erasure result can be achieved with the traditional overwriting, for example with NIST-Clear erasure standard. If Purge-level result is required, the NMVe drive should be erased by connecting it to another host machine which allows Blancco software to execute needed firmware based erasure commands.</p><p>As Blancco continues to work with Lenovo support, it is also recommended that our customers engage Lenovo directly to report such an issue if impacting production environments. If you are experiencing this issue, please submit a <a class="external-link" href="https://servicedesk.blancco.com/servicedesk/customer/portal/6/user/login?destination=portal%2F6" rel="nofollow">new support ticket</a> with the details of the affected machines and <a href="https://support.blancco.com/pages/viewpage.action?pageId=66076" rel="nofollow">issue reports </a>from the machines, and we will continue to collect all customer reports.</p><p><br/></p><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>Update May 2023:</strong></p><p>Drive Eraser 7.7.0/7.7.1 and newer versions support the PSID Revert command. This command allows for drives manufactured by Samsung that are TCG Opal Lock Compliant or Enterprise Compliant to be erased using firmware commands when these locks are set. This feature allows such drives to be erased to a purge level standard.<br/><br/>Please note that Intel SSDPEKKF series NVMe drives are not fully TCG Opal compliant and remain unable to reach a purge level erasure.</p></div></div><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>Update April, 2023:</strong></p><p>Drive Eraser 7.5.0 and newer versions support commands which are used for disabling locks from the drives which are locked by the machine BIOS.</p></div></div><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>Update May, 2021:</strong></p><p>Drive Eraser 6.17.0 allows running Purge-level erasure on some of these Lenovo devices equipped with NVMe drive. Depending on the machine configuration Blancco SSD Erasure method or NIST 800-88 Purge should be capable of purging the drive.</p><p>In case both of the erasure methods fail on purging the drive, the Purge-level erasure result can still be achieved by connecting the drive to another host machine for erasure.</p></div></div><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>Update Dec 5, 2019:</strong></p><p>Good news! We have found some alternatives allowing to purge successfully <strong>some Lenovo models</strong> with Blancco Drive Eraser. The list of models (non-exhaustive) is below:</p><ul><li>ThinkCentre M720t, M720s, M720q, M710q, M710t, M710s</li><li>ThinkPad L470, T570, X270, Yoga 370, L480, L380, X280, X380 Yoga, 13</li></ul><p>If your Lenovo model is identical or falls under the same family of machines, please contact your Blancco Support for additional information.</p></div></div><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p><strong>Update Nov 2, 2018:</strong></p><p>Thus far, Lenovo has been unwilling to make changes to this feature. We still recommend customers to create a support case with Lenovo if possible.</p><p>Workarounds:</p><ol><li>Remove the drive from the unit, then erase using NIST Purge Level</li><li>Erase using NIST Clear Level</li><li>BDE 6.6 will include a feature with fallback functionality specific to NIST. If NIST Purge fails, the customer can automate the workflow to subsequently run NIST Clear.</li></ol></div></div><p><br/></p><p><br/></p><p><br/></p>
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</div>Simon Pfendt2018-08-09T09:27:44ZMobile Diagnostics and Erasure Quick Start GuideSami Purhotag:support.blancco.com,2009:page-104235155-202024-03-25T07:44:06Z2023-07-12T12:02:08Z<div class="feed"> <p>
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<b>edited</b> by
<a href=" https://support.blancco.com/display/~sami.purho
">Sami Purho</a>
</p>
<div style="border-top: 1px solid #ddd; border-bottom: 1px solid #ddd; padding: 10px;">
<div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col/><col/><col/><col/></colgroup><tbody><tr><th class="confluenceTh"><strong>Created date</strong></th><th class="confluenceTh"><strong>Updated date</strong></th><th class="confluenceTh"><strong>Affects version</strong></th><th class="confluenceTh"><strong>Fix version</strong></th></tr><tr><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2024-01-01" class="date-past">01 Jan 2024</time></p></div></td><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2024-01-05" class="date-past">05 Jan 2024</time> </p></div></td><td class="confluenceTd">Mobile Diagnostics and Erasure</td><td class="confluenceTd">N/A</td></tr></tbody></table></div><p><style type='text/css'>/*<![CDATA[*/
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<ul class='toc-indentation'>
<li><span class='TOCOutline'>1</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-DownloadingtheSoftware'>Downloading the Software</a></li>
<li><span class='TOCOutline'>2</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-CreatingBootableMedia'>Creating Bootable Media</a></li>
<li><span class='TOCOutline'>3</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-InstallingBlanccoMobileDiagnosticsandErasure'>Installing Blancco Mobile Diagnostics and Erasure</a>
<ul class='toc-indentation'>
<li><span class='TOCOutline'>3.1</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-Prerequisites'>Prerequisites</a></li>
<li><span class='TOCOutline'>3.2</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-PermanentInstallation'>Permanent Installation</a></li>
<li><span class='TOCOutline'>3.3</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-Set-upWizard'>Set-up Wizard</a></li>
</ul>
</li>
<li><span class='TOCOutline'>4</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-ConfiguringDevicePreparationFeatures'>Configuring Device Preparation Features</a>
<ul class='toc-indentation'>
<li><span class='TOCOutline'>4.1</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-iOSDeviceSet-up'>iOS Device Set-up</a>
<ul class='toc-indentation'>
<li><span class='TOCOutline'>4.1.1</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-BandwidthScalability'>Bandwidth Scalability</a></li>
<li><span class='TOCOutline'>4.1.2</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-AutomaticWi-FiConfiguration'>Automatic Wi-Fi Configuration</a></li>
<li><span class='TOCOutline'>4.1.3</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-Additionalhelpfulcontent'>Additional helpful content</a></li>
</ul>
</li>
<li><span class='TOCOutline'>4.2</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-AndroidDeviceSet-up'>Android Device Set-up</a>
<ul class='toc-indentation'>
<li><span class='TOCOutline'>4.2.1</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-AndroidExpressSetupWorkInstructions'>Android Express Setup Work Instructions</a></li>
<li><span class='TOCOutline'>4.2.2</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-ExpressSetupSettings'>Express Setup Settings</a></li>
<li><span class='TOCOutline'>4.2.3</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-Option1-ExternalWi-FiHotspot'>Option 1 - External Wi-Fi Hotspot</a></li>
<li><span class='TOCOutline'>4.2.4</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-Option2-InternalWi-FiAdapter'>Option 2 - Internal Wi-Fi Adapter</a></li>
</ul>
</li>
</ul>
</li>
<li><span class='TOCOutline'>5</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-ErasureSettings'>Erasure Settings</a>
<ul class='toc-indentation'>
<li><span class='TOCOutline'>5.1</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-iOSErasure'>iOS Erasure</a></li>
<li><span class='TOCOutline'>5.2</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-AndroidErasure'>Android Erasure</a></li>
</ul>
</li>
<li><span class='TOCOutline'>6</span> <a href='#MobileDiagnosticsandErasureQuickStartGuide-DiagnosticsSettings'>Diagnostics Settings</a></li>
</ul>
</div></p><h2 id="MobileDiagnosticsandErasureQuickStartGuide-DownloadingtheSoftware">Downloading the Software</h2><p>Start by downloading the needed products and tools. All the required software can be downloaded from the support tab in the BMP.</p><p>What's needed:</p><ul><li>Blancco Mobile Diagnostics and Erasure</li><li>Blancco USB Creator</li></ul><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="750" src="https://support.blancco.com/download/attachments/104235155/BMP-Download-Software.png?version=1&modificationDate=1711352637000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/BMP-Download-Software.png?version=1&modificationDate=1711352637000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="134807626" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="BMP-Download-Software.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></p><h2 id="MobileDiagnosticsandErasureQuickStartGuide-CreatingBootableMedia">Creating Bootable Media</h2><p><ol><li>Run the Blancco USB Creator Tool as an Administrator.</li><li>Plug in a USB drive.</li><li>Select your USB drive from the “Media” drop-down list.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image" draggable="false" height="250" src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-20.png?version=1&modificationDate=1530823564000&api=v2" data-image-src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-20.png?version=1&modificationDate=1530823564000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="15181051" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2018-7-5_13-42-20.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="15181056" data-linked-resource-container-version="3" alt=""></span></li><li>Click “Add” and navigate to your Blancco ISO file.</li><li>Click “Create” to make your bootable USB.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image" draggable="false" height="250" src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-43.png?version=1&modificationDate=1530823564000&api=v2" data-image-src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-43.png?version=1&modificationDate=1530823564000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="15181053" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2018-7-5_13-42-43.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="15181056" data-linked-resource-container-version="3" alt=""></span><br/>NOTE: If “Format” is selected you will receive the following warning message. Click “Yes” to continue.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image" draggable="false" height="154" src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-51.png?version=1&modificationDate=1530823564000&api=v2" data-image-src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-51.png?version=1&modificationDate=1530823564000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="15181054" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2018-7-5_13-42-51.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="15181056" data-linked-resource-container-version="3" alt=""></span></li><li>Once completed click “Done”.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image" draggable="false" height="250" src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-58.png?version=1&modificationDate=1530823564000&api=v2" data-image-src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-58.png?version=1&modificationDate=1530823564000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="15181055" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2018-7-5_13-42-58.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="15181056" data-linked-resource-container-version="3" alt=""></span></li></ol></p><h2 id="MobileDiagnosticsandErasureQuickStartGuide-InstallingBlanccoMobileDiagnosticsandErasure">Installing Blancco Mobile Diagnostics and Erasure</h2><h3 id="MobileDiagnosticsandErasureQuickStartGuide-Prerequisites">Prerequisites</h3><p><span style="color: rgb(0,51,102);"><strong>Hardware requirements and recommendations:</strong></span></p><p><span style="color: rgb(0,0,0);"><span style="color: rgb(0,51,102);">Read more detailed requirements from the Blancco Mobile Diagnostics and Erasure user manual (available from the Blancco Management Portal).</span></span></p><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup class=""><col class=""/><col class=""/><col class=""/></colgroup><tbody class=""><tr class=""><td style="text-align: left;vertical-align: top;" class="confluenceTd"><br/></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);"><strong>Minimum</strong></span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);"><strong>Recommended</strong></span></td></tr><tr class=""><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);"><strong>CPU</strong></span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">x64 processor</span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">x64 Quad core processor</span></td></tr><tr class=""><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);"><strong>RAM</strong></span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">16 GB</span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">16+ GB</span></td></tr><tr class=""><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);"><strong>Hard drive</strong></span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">20 GB</span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">100+ GB</span></td></tr><tr class=""><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);"><strong>USB port</strong></span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">USB 2.0 compatible port</span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">PCI Express USB adapter</span></td></tr><tr class=""><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);"><strong>Display</strong></span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">1280 * 1024 resolution</span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">FullHD (1920 * 1080) or better</span></td></tr><tr class=""><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);"><strong>Internet</strong></span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">Over 1Mb/s</span></td><td style="text-align: left;vertical-align: top;" class="confluenceTd"><span style="color: rgb(0,51,102);">Wired connection (over 20Mb/s)</span></td></tr></tbody></table></div><p><span style="color: rgb(0,51,102);"><strong>Firewall requirements: </strong></span></p><ul><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">Internet connection is required to erase iOS devices</span></li><li><span style="color: rgb(0,51,102);">Make sure that there is no firewall blocking the Apple servers:</span><ul><li><span style="color: rgb(0,0,0);"><a class="external-link" href="http://itunes.apple.com" rel="nofollow">itunes.apple.com</a></span></li><li><span style="color: rgb(0,0,0);"><a class="external-link" href="http://appldnld.apple.com" rel="nofollow">appldnld.apple.com</a></span></li><li><span style="color: rgb(0,0,0);"><a class="external-link" href="http://appldnld.apple.com.edgesuite.net" rel="nofollow">appldnld.apple.com.edgesuite.net</a></span></li><li><span style="color: rgb(0,0,0);"><a class="external-link" href="http://gs.apple.com" rel="nofollow">gs.apple.com</a></span></li><li><span style="color: rgb(0,0,0);"><a class="external-link" href="http://gg.apple.com" rel="nofollow">gg.apple.com</a></span></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">17.151.36.30</span></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">17.171.36.30</span></li></ul></li></ul><p><span style="color: rgb(0,51,102);"><strong>USB related requirements:</strong></span></p><ul><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">USB hubs with an external power supply</span><ul><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">500mA/port is recommended</span></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">Note that every single device connected to a USB port (USB stick, HASP, keyboard, mouse) consumes power and "performance resources" </span></li></ul></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">PCI Express USB adapters</span><ul><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">Standard USB adapters integrated to motherboards do not usually have sufficient bandwidth for handling a high number of concurrent device connections</span></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">Use PCI Express USB adapters to allow more devices to be processed simultaneously</span></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">PCI-e USB 3.0 adapters with the NEC Renesas uPD720201 or uPD720202 chipset are recommended</span></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">PCI-e adapter card should get power from the PC power supply and NOT through the motherboard</span></li></ul></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">Connect a proper amount of devices per USB bus</span><ul><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">It is recommended to connect max. 20 devices per USB bus</span></li></ul></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">Use high-quality USB cables</span><ul><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">For iOS devices, use cables that Apple has certified and that come with the "Made for iPod/iPhone/iPad" logo</span></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">For Android devices with USB-C cable, use cables that are compliant with the USB-C specification. Non-compliant USB-C cable can damage the mobile device and the PC.</span></li></ul></li></ul><p><span style="color: rgb(0,51,102);"><strong>NFC Tag: </strong>Must be NTAG216 with 888 bytes of storage space</span></p><h3 id="MobileDiagnosticsandErasureQuickStartGuide-PermanentInstallation">Permanent Installation</h3><ol><li>When booting up a machine without BMDE installed, the following screen is displayed:<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/1-Installation.png?version=1&modificationDate=1705581493000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/1-Installation.png?version=1&modificationDate=1705581493000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581648" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="1-Installation.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></li><li>The <strong>keyboard layout </strong>can be selected by pressing Select Keyboard Layout. This will open a drop down menu with the available keyboard layouts:<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/2-Installation.png?version=1&modificationDate=1705581508000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/2-Installation.png?version=1&modificationDate=1705581508000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581650" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="2-Installation.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></li><li>The <strong>language </strong>for the installation <span class="SearchHighlight SearchHighlight1">wizard</span> and the software can be selected by pressing Select Language. This will open a dropdown menu with all available languages:<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/3-Installation.png?version=1&modificationDate=1705581518000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/3-Installation.png?version=1&modificationDate=1705581518000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581651" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="3-Installation.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></li><li>The <strong>Permanent Installation</strong> button will start the installation process for permanent on the HDD.<br/>By pressing the <strong>Skip Installation</strong> button, the installation to the HDD will be skipped and the software will be run on the RAM and the installation <span class="SearchHighlight SearchHighlight1">wizard</span> will skip to Set Network stage. (not recommended)<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="450" src="https://support.blancco.com/download/attachments/104235155/4-Installation.png?version=1&modificationDate=1705581539000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/4-Installation.png?version=1&modificationDate=1705581539000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581652" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="4-Installation.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/><u>Note:</u> If the software is run without a permanent installation, all files (including large firmware images) <u>will be stored in the RAM</u>. In a production environment always install the software on the disk by using the permanent installation option. Also installing the boot loaders allows you to boot from the hard disk on subsequent runs, making the boot faster.</li><li>No matter which button is pressed, the <strong>End User License Agreement</strong> is shown. The whole agreement must be read, understood and accepted before it is possible to proceed. Use arrow keys or Page Up and Down buttons or scroll wheel to scroll the text. When the end of the agreement is reached, press Accept to continue.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/5-Installation.png?version=1&modificationDate=1705581726000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/5-Installation.png?version=1&modificationDate=1705581726000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581653" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="5-Installation.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/>If the <strong>Back</strong> button is pressed and the EULA is not accepted, the user is returned to the starting menu. Using the software is not possible without accepting the EULA.</li><li><strong>Permanent Installation</strong> will create a partition on the HDD for BMDE and install all the boot-related files to the disk. After the installation is complete, all user accounts, settings and firmware images will be saved on the HDD. Please note that a permanent installation on an external USB hard drive is not supported. <strong><span style="color: rgb(255,0,0);">Note that previous data on the disk is deleted</span></strong>, if the permanent installation is used.<p><strong>Automatic partitioning</strong> option is recommended.<br/><br/>The first screen of the permanent installation will offer two choices for partitioning; automatic and manual. Note that the minimum size of the partition is 20GB.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/6-Installation.png?version=1&modificationDate=1705581755000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/6-Installation.png?version=1&modificationDate=1705581755000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581654" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="6-Installation.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/>When Automatic partitioning has been selected, the following screen will be shown:<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/7-Installation.png?version=1&modificationDate=1705581770000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/7-Installation.png?version=1&modificationDate=1705581770000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581655" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="7-Installation.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/>Select the disk you wish to install BMDE on from the <strong>Selected disk</strong> dropdown menu and press <strong>Start installation</strong>. Note that the automatic process will partition the whole disk into three partitions (data, drive and swap).</p></li><li>After the installation has been completed, the following popup will be shown:<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/8-Installation.png?version=1&modificationDate=1705581785000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/8-Installation.png?version=1&modificationDate=1705581785000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581656" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="8-Installation.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></li><li>Remove the installation media (if the software was installed from USB memory stick or from an optical disc) and press either <strong>Shutdown</strong> (this shuts the machine down) or <strong>Restart</strong> (this restarts the machine). When the machine is booted the next time (either through restart or normal boot), the installation <span class="SearchHighlight SearchHighlight1">wizard</span> will continue the login screen. Note that if a network is not found by the <span class="SearchHighlight SearchHighlight1">wizard</span>, then a configuration <span class="SearchHighlight SearchHighlight1">wizard</span> for network connection is started on the next boot.</li></ol><h3 id="MobileDiagnosticsandErasureQuickStartGuide-Set-upWizard">Set-up Wizard</h3><ol><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">After installing BMDE, running the system for the first time will open up the Blancco BMDE set-up <span class="SearchHighlight SearchHighlight1">wizard</span>.</span><br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/1-setup.png?version=1&modificationDate=1705587248000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/1-setup.png?version=1&modificationDate=1705587248000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581659" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="1-setup.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/><span style="color: rgb(0,51,102);">First you configure the workstation type, language and keyboard layout. These can be changed later:</span><br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/2-setup.png?version=1&modificationDate=1705587265000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/2-setup.png?version=1&modificationDate=1705587265000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581660" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="2-setup.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">Adjust timezone, time and date settings:<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="450" src="https://support.blancco.com/download/attachments/104235155/3-1-setup.jpg?version=1&modificationDate=1706511266000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/3-1-setup.jpg?version=1&modificationDate=1706511266000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581673" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="3-1-setup.jpg" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/jpeg" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="450" src="https://support.blancco.com/download/attachments/104235155/3-2-setup.jpg?version=1&modificationDate=1706511469000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/3-2-setup.jpg?version=1&modificationDate=1706511469000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581675" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="3-2-setup.jpg" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/jpeg" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="450" src="https://support.blancco.com/download/attachments/104235155/3-3-setup.jpg?version=1&modificationDate=1706511476000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/3-3-setup.jpg?version=1&modificationDate=1706511476000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581676" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="3-3-setup.jpg" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/jpeg" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/></span></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">Define Administrator's password and settings:<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="500" src="https://support.blancco.com/download/attachments/104235155/4-1-setup.png?version=1&modificationDate=1706511581000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/4-1-setup.png?version=1&modificationDate=1706511581000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581678" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="4-1-setup.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="500" src="https://support.blancco.com/download/attachments/104235155/4-2-setup.png?version=1&modificationDate=1706511642000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/4-2-setup.png?version=1&modificationDate=1706511642000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581680" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="4-2-setup.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/></span></li><li style="color: rgb(0,51,102);"><p><span style="color: rgb(0,51,102);">Next, you will need to connect to <strong>Blancco Management Portal</strong> for license consumption.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/5-setup.png?version=1&modificationDate=1706512064000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/5-setup.png?version=1&modificationDate=1706512064000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581681" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="5-setup.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/>We recommend to tick <strong>Authenticate users from BMP </strong>to simplify the user login process. In this case your local BMDE credentials are the same as the cloud one.<br/></span></p><div class="confluence-information-macro confluence-information-macro-information"><span class="aui-icon aui-icon-small aui-iconfont-info confluence-information-macro-icon"></span><div class="confluence-information-macro-body"><p>Note! "Authenticate users from source" requires users' internal password to be used and doesn't support the "Company ID" login method available in Blancco Management Portal.</p></div></div></li><li style="color: rgb(0,51,102);"><p><span style="color: rgb(0,51,102);">After checking for the credentials, the program will check for any existing workflows in BMP. You can choose whether to synchronize them or not.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/6-setup.png?version=1&modificationDate=1706513764000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/6-setup.png?version=1&modificationDate=1706513764000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581682" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="6-setup.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/></span></p></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">Last step is configuring the Wi-Fi settings. For processing Apple devices, Wi-Fi is required.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/7-setup.png?version=1&modificationDate=1706514652000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/7-setup.png?version=1&modificationDate=1706514652000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581683" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="7-setup.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/></span></li><li style="color: rgb(0,51,102);"><span style="color: rgb(0,51,102);">After entering the Wi-Fi details, the setup is complete. If you need to bring up the <span class="SearchHighlight SearchHighlight1">Wizard</span> again, hold <a class="external-link" href="https://confluence.blancco.com/pages/createpage.action?spaceKey=~charlie.cull&title=Ctrl+%2B+Shift&linkCreation=true&fromPageId=154960154" rel="nofollow" style="color: rgb(0,51,102);">Ctrl + Shift</a> when booting up BMDE.<strong><br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/104235155/8-setup.png?version=1&modificationDate=1706514676000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/8-setup.png?version=1&modificationDate=1706514676000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="128581684" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="8-setup.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span><br/></strong></span></li></ol><h2 id="MobileDiagnosticsandErasureQuickStartGuide-ConfiguringDevicePreparationFeatures"><span style="color: rgb(0,51,102);">Configuring Device Preparation Features</span></h2><p><br/></p><h3 id="MobileDiagnosticsandErasureQuickStartGuide-iOSDeviceSet-up"><span style="color: rgb(0,51,102);">iOS Device Set-up</span></h3><h4 id="MobileDiagnosticsandErasureQuickStartGuide-BandwidthScalability"><span style="color: rgb(0,51,102);">Bandwidth Scalability</span></h4><p>As listed in the "Minimum requirements", an internet connection is required to process iOS devices. However, there is a limit of how many devices can be connected to a single Wi-Fi access point at once. With the "Bandwidth Scalability" feature, it is possible to process iOS devices without manually setting up a Wi-Fi connection and without exceeding the Wi-Fi access point capacity.</p><p>Bandwidth Scalability feature routes the traffic through the host's PC internet connection, thus minimizing Wi-Fi delay and reducing traffic to and from Apple servers.</p><p>Supported devices:</p><ul><li>iPhones with iOS 14 and newer</li><li>iPads with iPadOS 14 and newer</li></ul><p>The feature can be enabled from the Login screen via System Settings > Admin Control > Other settings.</p><p>Important: When enabling "Bandwidth Scalability", the devices being tested will access the same network as the BMDE station. Please check with your IT team if there are any security concerns.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="500" src="https://support.blancco.com/download/attachments/104235155/BMDE-Bandwidth-Scalability.png?version=1&modificationDate=1709799986000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/BMDE-Bandwidth-Scalability.png?version=1&modificationDate=1709799986000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="134807568" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="BMDE-Bandwidth-Scalability.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></p><p><strong>Note</strong>: If Bandwidth Scalability is not enabled, user must configure an internet connection normally.</p><h4 id="MobileDiagnosticsandErasureQuickStartGuide-AutomaticWi-FiConfiguration"><span style="color: rgb(0,51,102);">Automatic Wi-Fi Configuration</span></h4><p>If the Configure Wi-Fi after activation has been selected, the iOS device’s Wi-Fi settings will be updated with the Wi-Fi information given in this setting. The following Wi-Fi settings are updated on the device:</p><ul><li>SSID – SSID used.</li><li>Password – Password for the SSID.</li><li>Hidden SSID – Is the SSID hidden or not.</li><li>Security – WPA-PSK, WEP or none.</li><li>Remove Configuration – On default, this configuration is removed after diagnostics has been completed. If the other option (Never) is selected, then these settings are not removed at any point.</li></ul><h4 id="MobileDiagnosticsandErasureQuickStartGuide-Additionalhelpfulcontent"><span style="color: rgb(0,51,102);">Additional helpful content</span></h4><ul><li><a href="https://support.blancco.com/display/KB/Apple+iOS+device+processing+preparations">Apple iOS device processing preparations</a></li></ul><h3 id="MobileDiagnosticsandErasureQuickStartGuide-AndroidDeviceSet-up"><span style="color: rgb(0,51,102);">Android Device Set-up</span></h3><h4 id="MobileDiagnosticsandErasureQuickStartGuide-AndroidExpressSetupWorkInstructions">Android Express Setup Work Instructions</h4><p>This feature helps you to quickly activate Android devices and also automatically enable USB Debug mode which is required to process them.</p><p><strong>Important Notes</strong></p><p>Android Devices – QR Scanner Software Install</p><ul><li><p>Some Android devices may prompt you to install the QR Scanner Software.</p><ul><li><p>The QR Scanner software is part of the Android OS and does not require connection to a Hotspot. Note that this does not apply to old Androids. With old Androids user will need to connect to any WiFi and download the QR code reader application as instructed on the phone's screen.</p></li></ul></li><li><p>Follow the on-screen prompts to install the software.</p><ul><li><p>Once installed, you may begin using it.</p></li></ul></li></ul><p>Samsung Galaxy S9 SM-G960U1 with Android version 9</p><ul><li><p>This specific device has been identified as not compatible with the<span> </span><span class="SearchHighlight SearchHighlight1">Express</span><span> </span>Setup – QR Code.</p></li><li><p>These devices need to be updated to Android version 10 to work with the<span> </span><span class="SearchHighlight SearchHighlight1">Express</span><span> </span>Setup – QR Code.</p></li></ul><p>For Android devices with Android 13 or later, the device display can be kept constantly on during setup with the "<span class="SearchHighlight SearchHighlight1">Express</span><span> </span>Setup keep device display always on only during the provisioning" setting.</p><h4 id="MobileDiagnosticsandErasureQuickStartGuide-ExpressSetupSettings">Express Setup Settings</h4><p>There are two methods for<span> </span><span class="SearchHighlight SearchHighlight1">Express</span><span> </span>Setup Settings:</p><div class="table-wrap"><table class="relative-table wrapped confluenceTable" style="width: 54.7449%;"><colgroup class=""><col class="" style="width: 15.3395%;"/><col class="" style="width: 52.5351%;"/><col class="" style="width: 32.1789%;"/></colgroup><tbody class=""><tr class=""><th class="confluenceTh">Options</th><th class="confluenceTh">Explanation</th><th class="confluenceTh">Comment </th></tr><tr class=""><td class="confluenceTd"><p>External Wi-Fi hotspot</p></td><td class="confluenceTd"><p>Express setup will use an established wifi network that you need to define within the settings</p><p>If you have only one WiFi adapter then BMDE station need to be connected to the same Wifi network used for Express Setup feature.</p></td><td class="confluenceTd"><p><strong>Easy start - recommended</strong> for:</p><ul><li>BMDE testing purpose</li><li>If you only have Wi-Fi connection available</li><li>If the Wi-Fi network is not overloaded</li></ul></td></tr><tr class=""><td class="confluenceTd">Internal Wi-Fi Adapter</td><td class="confluenceTd"><p>Express Setup will create a dedicated local wifi network by using a defined local Wifi adaptor (either internal Wi-Fi component or USB Wi-Fi adapter) </p><p>Requires 2 network devices:</p><ul><li>Ethernet for BMDE communication</li><li>Wi-Fi adapter for express setup network tasks</li></ul></td><td class="confluenceTd">Recommended if wifi network is overloaded</td></tr></tbody></table></div><h4 id="MobileDiagnosticsandErasureQuickStartGuide-Option1-ExternalWi-FiHotspot">Option 1 - External Wi-Fi Hotspot</h4><p>Go to Settings > Android > locate "Express Setup Settings" section.</p><ol><li>Check the "Enabled" checkbox.</li><li>Select the "External Hotspot" from "Wi-Fi interface".</li><li>Fill in "Wi-Fi Network Name".</li><li>Fill in "Wi-Fi Network Password".</li><li>Click on "Apply" to save the settings.</li><li>Verify that the "Web Server Status" is <strong><span style="color: rgb(51,153,102);">Running</span></strong>.</li></ol><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="550" src="https://support.blancco.com/download/attachments/104235155/BMDE-Android-Ext-Hotspot.png?version=1&modificationDate=1709891179000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/BMDE-Android-Ext-Hotspot.png?version=1&modificationDate=1709891179000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="134807578" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="BMDE-Android-Ext-Hotspot.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></p><p>The system is now ready to use the Express Setup QR Code.</p><h4 id="MobileDiagnosticsandErasureQuickStartGuide-Option2-InternalWi-FiAdapter">Option 2 - Internal Wi-Fi Adapter</h4><p>BMDE Workstation must be connected to the internet with an ethernet cable. This is required to handle licensing from the Management Console, and post reports.</p><p>Go to Settings > Android > Express Setup Settings.</p><ol><li>Check the "Enabled" checkbox.</li><li>Select the Wi-Fi adapter from "Wi-Fi interface".</li><li>Wait for the "Internet Connection status" to turn green and say "Running".</li><li>Click on "Apply" to save the settings.</li><li>Verify that the "Web Server Status" is <strong><span style="color: rgb(51,153,102);">Running</span></strong>.</li></ol><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="550" src="https://support.blancco.com/download/attachments/104235155/BMDE-Android-wifi-int.png?version=1&modificationDate=1709891938000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/BMDE-Android-wifi-int.png?version=1&modificationDate=1709891938000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="134807580" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="BMDE-Android-wifi-int.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></p><h2 id="MobileDiagnosticsandErasureQuickStartGuide-ErasureSettings"><span style="color: rgb(0,51,102);">Erasure Settings</span></h2><h4 id="MobileDiagnosticsandErasureQuickStartGuide-iOSErasure">iOS Erasure</h4><p>Select the erasure method you would like to use from the setting > iOS > Erasure Standard Section:</p><p><strong><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="500" src="https://support.blancco.com/download/attachments/104235155/BMDE-Erasure-iOS.png?version=1&modificationDate=1709893637000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/BMDE-Erasure-iOS.png?version=1&modificationDate=1709893637000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="134807583" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="BMDE-Erasure-iOS.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></strong></p><ul><li>iOS Smart Reset: Is the default option this method provides the option to verify the state of the device if the device is in an inactive state the eraser can be completed much more quickly, as it’s not required to install the OS. However, if the device is in an activated state, the apple iOS erasure will be performed.</li><li>Apple iOS Erasure: Is a cryptographic Erase which will install latest version of OS at the end of the process.</li><li>Additionally, you have overwriting standards which will overwrite the capacity itself. Please note that these standards will take significantly longer.</li></ul><h4 id="MobileDiagnosticsandErasureQuickStartGuide-AndroidErasure">Android Erasure</h4><p>Select the erasure method you would like to use from the setting > Android > Erasure Standard Section:<strong> </strong></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="500" src="https://support.blancco.com/download/attachments/104235155/BMDE-Erasure-Android.png?version=1&modificationDate=1709893655000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/BMDE-Erasure-Android.png?version=1&modificationDate=1709893655000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="134807584" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="BMDE-Erasure-Android.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></p><ul><li>Android smart reset: When using this options, the mobile software will check if the device is encrypted, if it is a factory reset will be performed. If the device is not encrypted, the operate will be asked to enable the encryption and then a standard overwrite will be performed.</li><li>Factory Reset: Performs the built-in factory reset of the device.</li><li>Overwriting standards: Default method being Aperiodic Random which will overwrite the capacity itself. Please note that these standards will take significantly longer than the factory reset.</li></ul><h2 id="MobileDiagnosticsandErasureQuickStartGuide-DiagnosticsSettings"><span style="color: rgb(0,51,102);">Diagnostics Settings</span></h2><p>Diagnostic tests can be selected from the Setting > Diagnostic Tab:</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="500" src="https://support.blancco.com/download/attachments/104235155/BMDE-Diagnostics-settings.png?version=1&modificationDate=1709894180000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/BMDE-Diagnostics-settings.png?version=1&modificationDate=1709894180000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="134807588" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="BMDE-Diagnostics-settings.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></p><p>A list of tests are already set as default for all Apple and Android devices. If you wish to create a customised test suite please click on ‘Create New’ and give a name for the test set and click OK.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="400" src="https://support.blancco.com/download/attachments/104235155/BMDE-Diagnostics-test-set.png?version=1&modificationDate=1709894319000&api=v2" data-image-src="https://support.blancco.com/download/attachments/104235155/BMDE-Diagnostics-test-set.png?version=1&modificationDate=1709894319000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="134807589" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="BMDE-Diagnostics-test-set.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="104235155" data-linked-resource-container-version="20" alt=""></span></p><p>Tests can be selected by dragging tests from the “Available test” field to the “Selected tests” field.</p>
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</div>Sami Purho2023-07-12T12:02:08ZMobile Diagnostics and Erasure Quick Start Guide > BMP-Download-Software.pngSami Purhotag:support.blancco.com,2009:attachment-134807626-12024-03-25T07:43:57Z2024-03-25T07:43:57Z<div class="feed"> <p>File
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</div>Sami Purho2024-03-25T07:43:57ZGetting StartedSami Purhotag:support.blancco.com,2009:page-133267461-62024-03-25T07:40:35Z2024-02-26T13:09:51Z<div class="feed"> <p>
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<p style="text-align: center;">Under this page you can find all the "Getting Started" content, such as Quick Start Guides and instructions for first time deployment and product configuration instructions.</p><p style="text-align: center;">To get started make sure you have activated activated your Blancco Management Portal account following the steps provided on below article:</p><p style="text-align: center;">
<a href="https://support.blancco.com/display/KB/Activating+Your+Blancco+Management+Portal+Account" class="rwui_button rwui_inline-block rwui_id_0a845bd4-b4fb-4842-968e-04c131cf50de " style=" color: #ffffff !important; background-color: rgb(59,93,171); "title=" Activating Your Blancco Management Portal Account "><style>.rwui_id_0a845bd4-b4fb-4842-968e-04c131cf50de {color: #ffffff !important; background: rgb(59,93,171);}.rwui_id_0a845bd4-b4fb-4842-968e-04c131cf50de:hover {background: rgb(55,86,158);}.rwui_id_0a845bd4-b4fb-4842-968e-04c131cf50de .rwui_icon {color: #ffffff !important;}</style><span class="rwui_icon rwui_iconfont_settings"></span><span class="rwui_content rwui_has_icon " > Activating Your Blancco Management Portal Account </span></a>
</p><p style="text-align: center;">Once the account has been activated follow below steps to get started with Blancco Drive Eraser or Mobile Diagnostics and Erasure software. </p></div>
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<div class="rwui_text_box rwui_text_medium rwui_type_default rwui_id_2af6cf8a-86cd-4092-93f4-f42c5fb83e71 " ><span class="rwui_content rwui_body " ><p style="text-align: center;">To get started with Blancco Drive Eraser</p><p style="text-align: center;">
<a href="https://support.blancco.com/display/KB/Drive+Eraser+Quick+Start+Guide" class="rwui_button rwui_inline-block rwui_id_6ac936af-e8dd-45d3-879c-db6a3562dcc2 " style=" color: #ffffff !important; background-color: rgb(59,93,171); "target="_blank" rel="noopener noreferrer"title="Drive Eraser Quick Start Guide"><style>.rwui_id_6ac936af-e8dd-45d3-879c-db6a3562dcc2 {color: #ffffff !important; background: rgb(59,93,171);}.rwui_id_6ac936af-e8dd-45d3-879c-db6a3562dcc2:hover {background: rgb(55,86,158);}.rwui_id_6ac936af-e8dd-45d3-879c-db6a3562dcc2 .rwui_icon {color: #ffffff !important;}</style><span class="rwui_icon rwui_iconfont_settings"></span><span class="rwui_icon rwui_iconfont_new_window" style="float: right;"></span><span class="rwui_content rwui_has_icon rwui_has_icon_right " >Drive Eraser Quick Start Guide</span></a>
</p><p style="text-align: center;">This guide covers how to:</p><ul><li style="text-align: center;">Download needed software and tools</li><li style="text-align: center;">Configure Drive Eraser settings</li><li style="text-align: center;">Create bootable USB drive</li><li style="text-align: center;">How to boot Drive Eraser software</li></ul></span><style>.rwui_text_box.rwui_id_2af6cf8a-86cd-4092-93f4-f42c5fb83e71 {background-color: #F2F2F2; color: #666666;}.rwui_text_box.rwui_id_2af6cf8a-86cd-4092-93f4-f42c5fb83e71 *:not(.rwui_content) {color: #666666;}.rwui_text_box.rwui_id_2af6cf8a-86cd-4092-93f4-f42c5fb83e71 span.rwui_icon {color: #666666;}</style></div>
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<div class="rwui_text_box rwui_text_medium rwui_type_default rwui_id_8ed2454c-5348-4e79-bac2-0f06e175be6e " ><span class="rwui_content rwui_body " ><p style="text-align: center;">To get started with Blancco Mobile Diagnostics and Erasure</p><p style="text-align: center;">
<a href="https://support.blancco.com/display/KB/Mobile+Diagnostics+and+Erasure+Quick+Start+Guide" class="rwui_button rwui_inline-block rwui_id_77d2f022-8c8a-4165-bd93-fad76808c66b " style=" color: #ffffff !important; background-color: rgb(59,93,171); "target="_blank" rel="noopener noreferrer"title="Drive Eraser Quick Start Guide"><style>.rwui_id_77d2f022-8c8a-4165-bd93-fad76808c66b {color: #ffffff !important; background: rgb(59,93,171);}.rwui_id_77d2f022-8c8a-4165-bd93-fad76808c66b:hover {background: rgb(55,86,158);}.rwui_id_77d2f022-8c8a-4165-bd93-fad76808c66b .rwui_icon {color: #ffffff !important;}</style><span class="rwui_icon rwui_iconfont_settings"></span><span class="rwui_icon rwui_iconfont_new_window" style="float: right;"></span><span class="rwui_content rwui_has_icon rwui_has_icon_right " >Mobile Diagnostics and Erasure Quick Start Guide</span></a>
</p><p style="text-align: center;">This guide covers how to:</p><ul><li style="text-align: center;">Download needed software and tools</li><li style="text-align: center;">Create bootable USB drive</li><li style="text-align: center;">Install the software and complete the initial Set-up Wizard</li><li style="text-align: center;">Configure automatic device preparation features</li><li style="text-align: center;">Set basic erasure and diagnostics settings</li></ul></span><style>.rwui_text_box.rwui_id_8ed2454c-5348-4e79-bac2-0f06e175be6e {background-color: #F2F2F2; color: #666666;}.rwui_text_box.rwui_id_8ed2454c-5348-4e79-bac2-0f06e175be6e *:not(.rwui_content) {color: #666666;}.rwui_text_box.rwui_id_8ed2454c-5348-4e79-bac2-0f06e175be6e span.rwui_icon {color: #666666;}</style></div>
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<p style="text-align: center;">You can also refer to the additional materials available to help getting started with the Blancco software.</p></div>
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<p>Product Quick Start Guides:</p><p><ul class='childpages-macro'><li><a href="https://support.blancco.com/display/KB/Activating+Your+Blancco+Management+Portal+Account">Activating Your Blancco Management Portal Account</a></li><li><a href="https://support.blancco.com/display/KB/Drive+Eraser+Quick+Start+Guide">Drive Eraser Quick Start Guide</a></li><li><a href="https://support.blancco.com/display/KB/Mobile+Diagnostics+and+Erasure+Quick+Start+Guide">Mobile Diagnostics and Erasure Quick Start Guide</a></li><li><a href="https://support.blancco.com/display/KB/USB+Creator+Quick+Start+Guide">USB Creator Quick Start Guide</a></li></ul></p></div>
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<p style="text-align: left;">Below pages will provide step by step instructions on how to update Blancco product communication settings in order to have the erasure client products to communicate with Blancco Management Console, Blancco Cloud or Blancco Management Portal.</p><p style="text-align: left;"><a href="https://support.blancco.com/display/KB/Configuring+Erasure+Client+Communication+Settings" rel="nofollow">Configuring Erasure Client Communication Settings</a></p><p><ul class='childpages-macro'><li><a href="https://support.blancco.com/display/KB/Blancco+Drive+Eraser">Blancco Drive Eraser</a></li><li><a href="https://support.blancco.com/display/KB/Blancco+File+Eraser">Blancco File Eraser</a></li><li><a href="https://support.blancco.com/display/KB/Blancco+LUN+Eraser">Blancco LUN Eraser</a></li><li><a href="https://support.blancco.com/display/KB/Blancco+Mobile+Diagnostics+and+Erasure">Blancco Mobile Diagnostics and Erasure</a></li><li><a href="https://support.blancco.com/display/KB/Blancco+Removable+Media+Eraser">Blancco Removable Media Eraser</a></li><li><a href="https://support.blancco.com/display/KB/Blancco+Virtual+Machine+Eraser">Blancco Virtual Machine Eraser</a></li></ul></p></div>
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</div>Sami Purho2024-02-26T13:09:51ZDrive Eraser Quick Start GuideSami Purhotag:support.blancco.com,2009:page-128581687-72024-03-25T07:39:57Z2024-01-29T10:01:53Z<div class="feed"> <p>
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<div class="table-wrap"><table class="wrapped confluenceTable"><colgroup class=""><col class=""/><col class=""/><col class=""/><col class=""/></colgroup><tbody class=""><tr class=""><th class="confluenceTh"><strong>Created date</strong></th><th class="confluenceTh"><strong>Updated date</strong></th><th class="confluenceTh"><strong>Affects version</strong></th><th class="confluenceTh"><strong>Fix version</strong></th></tr><tr class=""><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2024-01-01" class="date-past">01 Jan 2024</time></p></div></td><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2024-01-29" class="date-past">29 Jan 2024</time> </p></div></td><td class="confluenceTd">Drive Eraser</td><td class="confluenceTd">N/A</td></tr></tbody></table></div><p><style type='text/css'>/*<![CDATA[*/
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<li><span class='TOCOutline'>1</span> <a href='#DriveEraserQuickStartGuide-DownloadingtheSoftware'>Downloading the Software</a></li>
<li><span class='TOCOutline'>2</span> <a href='#DriveEraserQuickStartGuide-ConfiguringtheDriveEraserISOimage'>Configuring the Drive Eraser ISO image</a></li>
<li><span class='TOCOutline'>3</span> <a href='#DriveEraserQuickStartGuide-HowtocreateabootableUSBdriveusingtheBlanccoUSBCreatorTool'>How to create a bootable USB drive using the Blancco USB Creator Tool</a></li>
<li><span class='TOCOutline'>4</span> <a href='#DriveEraserQuickStartGuide-HowtoUSBBootBlanccoDriveEraser'>How to USB Boot Blancco Drive Eraser</a></li>
<li><span class='TOCOutline'>5</span> <a href='#DriveEraserQuickStartGuide-Description'>Description</a></li>
<li><span class='TOCOutline'>6</span> <a href='#DriveEraserQuickStartGuide-Stepbystepinstructions'>Step by step instructions</a></li>
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</div></p><h2 id="DriveEraserQuickStartGuide-DownloadingtheSoftware">Downloading the Software</h2><p>Start by downloading the needed products and tools. All the required software can be downloaded from the support tab in the BMP.</p><p>What's needed:</p><ul><li>Blancco Drive Eraser (note that the version downloaded needs to match with the licenses available to your account)</li><li>Blancco USB Creator</li></ul><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="750" src="https://support.blancco.com/download/attachments/128581687/BMP-Donwload-Software.png?version=1&modificationDate=1708339607000&api=v2" data-image-src="https://support.blancco.com/download/attachments/128581687/BMP-Donwload-Software.png?version=1&modificationDate=1708339607000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="132153368" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="BMP-Donwload-Software.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="128581687" data-linked-resource-container-version="7" alt=""></span></p><h2 id="DriveEraserQuickStartGuide-ConfiguringtheDriveEraserISOimage">Configuring the Drive Eraser ISO image</h2><ol><li>Run Blancco Drive Eraser Configuration tool and click the Load button to open Blancco Drive Eraser ISO image.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/128581687/DECT-load-BDE-ISO.png?version=1&modificationDate=1708326507000&api=v2" data-image-src="https://support.blancco.com/download/attachments/128581687/DECT-load-BDE-ISO.png?version=1&modificationDate=1708326507000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="132153354" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="DECT-load-BDE-ISO.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="128581687" data-linked-resource-container-version="7" alt=""></span><br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/128581687/DECT-browse-ISO-file.png?version=1&modificationDate=1708326828000&api=v2" data-image-src="https://support.blancco.com/download/attachments/128581687/DECT-browse-ISO-file.png?version=1&modificationDate=1708326828000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="132153356" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="DECT-browse-ISO-file.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="128581687" data-linked-resource-container-version="7" alt=""></span></li><li>General settings: Change the Language and Keyboard layout based on your location if needed.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/128581687/DECT-language-keyboard.png?version=1&modificationDate=1708326843000&api=v2" data-image-src="https://support.blancco.com/download/attachments/128581687/DECT-language-keyboard.png?version=1&modificationDate=1708326843000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="132153357" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="DECT-language-keyboard.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="128581687" data-linked-resource-container-version="7" alt=""></span></li><li>Communication settings: Fill in the Blancco Management Portal hostname and Port settings as follows:<ol><li>Hostname / IP: classic.eu-west-1.blancco.cloud</li><li>Port: 443<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" width="600" src="https://support.blancco.com/download/attachments/128581687/DECT-BMP-settings.png?version=1&modificationDate=1708326919000&api=v2" data-image-src="https://support.blancco.com/download/attachments/128581687/DECT-BMP-settings.png?version=1&modificationDate=1708326919000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="132153358" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="DECT-BMP-settings.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="128581687" data-linked-resource-container-version="7" alt=""></span><br/>Recommended: Enter the Management Portal Username and Password to enable Blancco Drive Eraser automatically connect and consume license from Blancco Management Portal account. </li></ol></li><li>Save the ISO image by clicking the "Save" or "Save as" button available on the bottom right corner of the screen.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image confluence-content-image-border" draggable="false" height="68" width="221" src="https://support.blancco.com/download/attachments/128581687/DECT-Save-Saveas.png?version=1&modificationDate=1708326950000&api=v2" data-image-src="https://support.blancco.com/download/attachments/128581687/DECT-Save-Saveas.png?version=1&modificationDate=1708326950000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="132153359" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="DECT-Save-Saveas.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="128581687" data-linked-resource-container-version="7" alt=""></span><br/>Recommended: "Save as" enables you to make a new copy of the ISO file.</li></ol><h2 id="DriveEraserQuickStartGuide-HowtocreateabootableUSBdriveusingtheBlanccoUSBCreatorTool">How to create a bootable USB drive using the Blancco USB Creator Tool</h2><p><ol><li>Run the Blancco USB Creator Tool as an Administrator.</li><li>Plug in a USB drive.</li><li>Select your USB drive from the “Media” drop-down list.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image" draggable="false" height="250" src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-20.png?version=1&modificationDate=1530823564000&api=v2" data-image-src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-20.png?version=1&modificationDate=1530823564000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="15181051" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2018-7-5_13-42-20.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="15181056" data-linked-resource-container-version="3" alt=""></span></li><li>Click “Add” and navigate to your Blancco ISO file.</li><li>Click “Create” to make your bootable USB.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image" draggable="false" height="250" src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-43.png?version=1&modificationDate=1530823564000&api=v2" data-image-src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-43.png?version=1&modificationDate=1530823564000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="15181053" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2018-7-5_13-42-43.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="15181056" data-linked-resource-container-version="3" alt=""></span><br/>NOTE: If “Format” is selected you will receive the following warning message. Click “Yes” to continue.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image" draggable="false" height="154" src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-51.png?version=1&modificationDate=1530823564000&api=v2" data-image-src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-51.png?version=1&modificationDate=1530823564000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="15181054" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2018-7-5_13-42-51.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="15181056" data-linked-resource-container-version="3" alt=""></span></li><li>Once completed click “Done”.<br/><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size"><img class="confluence-embedded-image" draggable="false" height="250" src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-58.png?version=1&modificationDate=1530823564000&api=v2" data-image-src="https://support.blancco.com/download/attachments/15181056/image2018-7-5_13-42-58.png?version=1&modificationDate=1530823564000&api=v2" data-unresolved-comment-count="0" data-linked-resource-id="15181055" data-linked-resource-version="1" data-linked-resource-type="attachment" data-linked-resource-default-alias="image2018-7-5_13-42-58.png" data-base-url="https://support.blancco.com" data-linked-resource-content-type="image/png" data-linked-resource-container-id="15181056" data-linked-resource-container-version="3" alt=""></span></li></ol></p><h2 id="DriveEraserQuickStartGuide-HowtoUSBBootBlanccoDriveEraser">How to USB Boot Blancco Drive Eraser</h2><p><div class="table-wrap"><table class="wrapped confluenceTable"><colgroup><col/><col/><col/><col/></colgroup><tbody><tr><th class="confluenceTh"><strong>Created date</strong></th><th class="confluenceTh"><strong>Updated date</strong></th><th class="confluenceTh"><strong>Affects version</strong></th><th class="confluenceTh"><strong>Fix version</strong></th></tr><tr><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2024-02-19" class="date-past">19 Feb 2024</time> </p></div></td><td class="confluenceTd"><div class="content-wrapper"><p><time datetime="2024-02-19" class="date-past">19 Feb 2024</time> </p></div></td><td class="confluenceTd">Drive Eraser<br/>USB Creator</td><td class="confluenceTd"><br/></td></tr></tbody></table></div><h2 id="DriveEraserQuickStartGuide-Description">Description</h2><p><span style="color: rgb(0,51,102);">How to boot Blancco Drive Eraser from USB flash media.</span></p><h2 id="DriveEraserQuickStartGuide-Stepbystepinstructions">Step by step instructions</h2><p><span style="color: rgb(0,0,0);">Once the Blancco Drive Eraser ISO has been configured (using <a class="external-link" href="https://support.blancco.com/display/KB/Blancco+Drive+Eraser" rel="nofollow">Drive Eraser Configuration Tool</a>) and loaded onto a bootable USB drive (<a class="external-link" href="https://support.blancco.com/display/KB/How+to+create+a+bootable+USB+drive+using+the+Blancco+USB+Creator+Tool" rel="nofollow">Blancco USB Creator Tool</a>). Insert your bootable USB media with the Blancco Drive Eraser software and turn on/reboot your computer. </span></p><p><span style="color: rgb(0,0,0);">Make sure that you have set the primary boot device to USB, or have selected the correct boot device from the boot menu. </span></p><p><span style="color: rgb(0,0,0);">On most systems you can access the boot menu by pressing the boot menu key repeatedly during the POST (Power On Self-Test) as soon as the computer has been turned on. If the Windows Logo appears, you are too late, restart the computer and try again.</span></p><p><span style="color: rgb(0,0,0);">Boot Menu Key examples by device Manufacturer (note that this is not a complete list of possible keys):</span></p><div class="table-wrap"><table class="confluenceTable"><colgroup class=""><col class=""/><col class=""/></colgroup><tbody class=""><tr><th scope="col" style="text-align: center;" class="confluenceTh">Manufacturer</th><th scope="col" style="text-align: center;" class="confluenceTh">Boot menu keys</th></tr><tr class=""><td style="text-align: center;" class="confluenceTd">ASUS</td><td style="text-align: center;" class="confluenceTd">F8, ESC</td></tr><tr class=""><td style="text-align: center;" class="confluenceTd">DELL (Desktop/Laptop)</td><td style="text-align: center;" class="confluenceTd">F2, F12</td></tr><tr class=""><td style="text-align: center;" class="confluenceTd">DELL (Server)</td><td style="text-align: center;" class="confluenceTd">F11</td></tr><tr class=""><td style="text-align: center;" class="confluenceTd">HP (Desktop/Laptop)</td><td style="text-align: center;" class="confluenceTd">ESC, F9</td></tr><tr class=""><td style="text-align: center;" class="confluenceTd">HP (Server)</td><td style="text-align: center;" class="confluenceTd">F11</td></tr><tr class=""><td style="text-align: center;" class="confluenceTd">Lenovo</td><td style="text-align: center;" class="confluenceTd">F12 (Fn+F12)</td></tr><tr class=""><td style="text-align: center;" class="confluenceTd">Apple</td><td style="text-align: center;" class="confluenceTd">Option (press and hold after the startup chime)</td></tr></tbody></table></div><p><span style="color: rgb(0,0,0);">If the Blancco Erasure Software does not start (or the system boots to an existing operating system) make sure that you have created the bootable media correctly.</span></p><p><span style="color: rgb(0,0,0);">If all the steps above fail please contact Blancco's</span><span style="color: rgb(0,0,0);"><span style="color: rgb(191,191,191);"><span style="color: rgb(0,0,0);"> Technical Support team by</span><span> </span></span><a href="https://support.blancco.com/pages/viewpage.action?pageId=3539209" rel="nofollow">creating a support ticket</a><span style="color: rgb(191,191,191);"><span style="color: rgb(0,51,102);">.</span></span></span></p></p><p><br/></p>
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</div>Sami Purho2024-01-29T10:01:53Z