| Created date | Updated date | Affects version | Fix version |
|---|---|---|---|
|
| Mobile Diagnostics and Erasure - all versions | N/A |
Problem
Certain Android mobile devices, such as Motorola XT912 and Motorola XT875, using an operating system versions of 4.1.2 - 4.2.2, cannot be erased with Blancco Mobile Diagnostics and Erasure as they have been blacklisted by Blancco (see the example picture below).
Cause
The operating system version, earlier than 4.2.4, that these specific mobile devices use, is the root of the problem. When booting up, sometimes these devices do not "mount" the whole user-accessible storage memory area. The accessible storage memory are may vary between 3 GB and 10 GB, depending if the storage space was "mounted" properly or not. This means that Blancco Mobile Diagnostics and Erasure is not able to detect detect the full erasable memory storage area and therefore not able to erase the device securely enough.
Resolution
Updating the mobile device's operating system to version 4.2.4 (or newer) is currently the only fix to the issue.