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To further discuss the options and the details of your existing Support Plan, please contact your Blancco Sales representative.
Feature | Description |
---|---|
Product Upgrades | Ability to upgrade to the latest product versions |
Portal Support | Access to our Support Portal |
Email Support | Access to receive technical support via email |
Phone Support | Access to receive support by calling one of our area offices |
Remote Session Support | Access to host screen share sessions with our support team |
Max Customer Contacts | The number of contacts permitted to submit incidents to support |
Annual Remote Health Check | Upon request, a yearly 1 hour virtual meeting to review product configuration, best practices and optimizations |
Annual Onsite Health Check | Upon request, a yearly half-day onsite meeting to review product configuration, best practices and optimizations |
Technical Account Manager | An assigned senior member of the Technical Support team, to act as customer advocate and host regular meetings to ensure overall account health |
Severity 1-2-3-4 | Product severity of the incident, described further in the Handbook |