Blancco support operations are designed to meet the varying needs of our clients worldwide, across industries and time zones. Each support plan offers unique features and resources tailored for your business requirements.

We have revised our Support Plans and starting March 12th 2021 below plans will be in effect.

To further discuss the options and the details of your existing Support Plan, please contact your Blancco Sales representative.

Blancco Technical Support Plans

Below table explains the features included in each Support Plan in more detail.

FeatureDescription
Product UpgradesAbility to upgrade to the latest product versions
Portal SupportAccess to our Support Portal
Email SupportAccess to receive technical support via email
Phone SupportAccess to receive support by calling one of our area offices
Remote Session SupportAccess to host screen share sessions with our support team
Max Customer ContactsThe number of contacts permitted to submit incidents to support
Annual Remote Health CheckUpon request, a yearly 1 hour virtual meeting to review product configuration, best practices and optimizations
Annual Onsite Health CheckUpon request, a yearly half-day onsite meeting to review product configuration, best practices and optimizations
Technical Account ManagerAn assigned senior member of the Technical Support team, to act as customer advocate and host regular meetings to ensure overall account health
Severity 1-2-3-4Product severity of the incident, described further in the Handbook
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