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Blancco support operations are designed to meet the varying needs of our clients worldwide, across industries and time zones. Each support plan offers unique features and resources tailored for your business requirements.
We have revised our Support Plans and starting March 12th 2021 below plans will be in effect.
To further discuss the options and the details of your existing Support Plan, please contact your Blancco Sales representative.
Below table explains the features included in each Support Plan in more detail.
Feature | Description |
---|---|
Product Upgrades | Ability to upgrade to the latest product versions |
Portal Support | Access to our Support Portal |
Email Support | Access to receive technical support via email |
Phone Support | Access to receive support by calling one of our area offices |
Remote Session Support | Access to host screen share sessions with our support team |
Max Customer Contacts | The number of contacts permitted to submit incidents to support |
Annual Remote Health Check | Upon request, a yearly 1 hour virtual meeting to review product configuration, best practices and optimizations |
Annual Onsite Health Check | Upon request, a yearly half-day onsite meeting to review product configuration, best practices and optimizations |
Technical Account Manager | An assigned senior member of the Technical Support team, to act as customer advocate and host regular meetings to ensure overall account health |
Severity 1-2-3-4 | Product severity of the incident, described further in the Handbook |