Page History
| Created date | Updated date | Affects version | Fix version |
|---|---|---|---|
|
| Mobile Diagnostics and Erasure | N/A |
Problem
If Android device fails erasure due to one or more packages failing to uninstall, those packages can be whitelisted to run erasure on a device.
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Failed to uninstall whitelisted packages. Blancco does not guarantee that the device was erased successfully. Please contact your Blancco representative for more information. Packages: [LIST OF WHITELISTED PACKAGES HERE].
Cause
This informational message is caused by specific applications integral to the Android OS, for a lot of times these are OEM/manufacturer implemented packages or similar. It is not possible to uninstall such packages and to process such devices packages can be whitelisted. When a package is whitelisted it doesn't fail the erasure process if the uninstallation for it fails.
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By default only users with Admin access to BMDE station can whitelist packages. Currently whitelisted packages can be viewed under "Settings" → "Android"-tab.
Resolution
Two options exist to resolve this issue:
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