Page History
| Created | Updated | Affects version | Fix version |
|---|---|---|---|
|
| Mobile Diagnostics and Erasure 4.0.2 | Mobile Diagnostics and Erasure 4.1.0 |
Problem
The erasure of android devices running Android 10 fails after a few seconds of starting.
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3. Lastly when the below message stating "This app was built for an older version of Android and may not work properly. Try checking for updates or contact the developer." is shown please tap OK to continue.
4. The erasure should now be performed as normal on the device.
| Info |
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Update 08.11.2019: With the release of BMDE 4.1.0 it is no longer necessary to manually action these steps, if you are encountering this issue please update to version 4.1.0 or newer. |
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