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Mobile Diagnostics and Erasure - all versionsN/A


After starting an erasure, Android device seems to be stuck at 0% and does not progress further into the erasure.


There can be a pop-up in the device screen after starting erasure that has to do with "Verify apps" feature in newer Android versionsdevices. The pop-up typically says: "Allow Google to regularly check device activity for security problems, and prevent or warn about potential harm."

See more information in Android Google's documentation: Help protect against harmful apps with Google Play Protect.


The pop-up should be acknowledged by the user from the device screen for the erasure to proceed.