Page History
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Self-Support (36 months after release): Includes access to Knowledge Base articles only, and is no longer supported from an availability, development or support standpoint.
Support Features | Product Support Lifecycle Phase | ||
General Support | Extended Support | Self-support | |
(0-24 months after GA) | (24-36 months after GA) | (>36 months after GA) | |
Telephone, web and e-mail support during the designated support hours and geographies for the customer's support level (i.e., SPE, SP1, SP2, SP3 Support, as applicable based on the customer's purchase) | Included | Included | Not available |
Product Security Updates | Included | Included | Not available |
Service Releases | Included | Not available | Not available |
Hot-Fixes | Included | Not available | Not available |
Access to subscription content for vendor-supported platforms and products, provided they are available on the respective Blancco Product version | Included | Included | Not available |
Access to Blancco Customer Portal, Customer Community, support knowledgebase and discussion forums | Included | Included | Included |
Support Lifecycle End Dates for Current Blancco Products
Product name | Version | Release date (GA date) | General support until | Extended support until | Self-support from |
Blancco Drive Eraser | 6.1 | 2017-04-07 | 2019-04-07 | 2020-04-07 | 2017-04-08 |
Blancco Drive Eraser | 6.0 | 2017-01-31 | 2019-01-31 | 2020-01-31 | 2017-02-01 |
Blancco 5 | 5.11 | 2016-12-01 | 2018-12-01 | 2019-12-01 | 2019-12-02 |
Blancco 5 | 5.10 | 2016-06-07 | 2018-06-07 | 2019-06-07 | 2019-06-08 |
Blancco 5 | 5.9 | 2016-02-02 | 2018-02-02 | 2019-02-02 | 2019-02-03 |
Blancco 5 | 5.8 | 2015-09-30 | 2017-09-30 | 2018-09-30 | 2018-10-01 |
Blancco 5 | 5.7 | 2015-04-20 | 2017-04-20 | 2018-04-20 | 2018-04-21 |
Blancco 5 | 5.6 | 2014-10-31 | 2016-10-31 | 2017-10-31 | 2017-11-01 |
Blancco 5 | 5.5 | 2014-03-27 | 2016-03-27 | 2017-03-27 | 2017-03-28 |
Blancco 4 | 4.12 (and older) | 2013-07-03 | 2015-07-03 | 2016-07-03 | 2016-07-04 |
Blancco Management Console | 4.2 | 2017-06-30 | 2019-06-30 | 2020-06-30 | 2020-07-01 |
Blancco Management Console | 4.1 | 2017-05-08 | 2019-05-08 | 2020-05-08 | 2020-05-09 |
Blancco Management Console | 4.0 | 2017-01-30 | 2019-01-30 | 2020-01-30 | 2020-01-31 |
Blancco Management Console | 3.8 | 2016-11-22 | 2018-11-22 | 2019-11-22 | 2019-11-23 |
Blancco Management Console | 3.7 | 2016-06-29 | 2018-06-29 | 2019-06-29 | 2019-06-30 |
Blancco Management Console | 3.6 | 2016-02-29 | 2018-02-29 | 2019-02-29 | 2019-03-01 |
Blancco Management Console | 3.5 | 2015-10-19 | 2017-10-19 | 2018-10-19 | 2018-10-20 |
Blancco Management Console | 3.4 | 2015-04-16 | 2017-04-16 | 2018-04-16 | 2018-04-17 |
Blancco Management Console | 3.3 | 2014-10-15 | 2016-10-15 | 2017-10-15 | 2017-10-16 |
Blancco Management Console | 2.2 | 2011-11-30 | 2013-11-30 | 2015-11-30 | 2015-12-01 |
Blancco Management Console | 2.1 and older | Self Support | |||
Blancco Removable Media Eraser | 2.0 | 2017-02-01 | 2019-02-01 | 2020-02-01 | 2017-02-02 |
Blancco Flash | 1.3 | 2012-06-28 | 2018-05-10 | 2019-05-10 | 2019-05-11 |
Blancco Flash | 1.2 and older | Self Support | |||
Blancco LUN for Windows | 2.0 | 2017-02-01 | 2019-02-01 | 2020-02-01 | 2017-02-02 |
Blancco LUN for Windows | 1.3 | 2012-06-28 | 2018-05-10 | 2019-05-10 | 2019-05-11 |
Blancco LUN for Windows | 1.2 and older | Self Support | |||
Blancco LUN for UNIX | 1.0.1 | 2015-02-10 | 2017-02-10 | 2018-02-10 | 2018-02-11 |
Blancco LUN for UNIX | 1.0 and older | Self Support | |||
Blancco File for Windows | 8.0 | 2017-02-01 | 2019-02-01 | 2020-02-01 | 2020-02-02 |
Blancco File for Windows | 7.7 | 2010-10-08 | 2017-10-14 | 2018-10-14 | 2018-10-15 |
Blancco File for Windows | 7.6 and older | Self Support | |||
Blancco File for Unix | 1.0.1 | 2015-02-10 | 2017-02-10 | 2018-02-10 | 2018-02-11 |
Blancco File for UNIX | 1.0 and older | Self Support | |||
Blancco Virtual Machine Eraser | 2.0 | 2017-02-01 | 2019-02-01 | 2020-02-01 | 2020-02-02 |
Blancco Virtual | 1.0.1 | 2015-02-10 | 2017-02-10 | 2018-02-10 | 2018-02-11 |
Blancco Virtual | 1.0 and older | Self Support | |||
Blancco Agent | 1.0.0 | 2016-10-01 | 2018-10-01 | 2019-10-01 | 2019-10-02 |
Blancco Mobile Device Eraser | 3.2 | 2017-05-30 | 2019-05-30 | 2020-05-30 | 2020-05-31 |
Blancco Mobile Device Eraser | 3.1 | 2017-03-27 | 2019-03-27 | 2020-03-27 | 2020-03-28 |
Blancco Mobile Device Eraser | 3.0 | 2017-01-31 | 2019-01-31 | 2020-01-31 | 2020-02-01 |
Blancco 5 Mobile | 2.7 | 2016-12-22 | 2018-12-22 | 2019-12-22 | 2019-12-23 |
Blancco 5 Mobile | 2.6 | 2016-11-30 | 2018-11-30 | 2019-11-30 | 2019-12-01 |
Blancco 5 Mobile | 2.5 | 2016-11-08 | 2018-11-08 | 2019-11-08 | 2019-11-09 |
Blancco 5 Mobile | 2.4 | 2016-05-16 | 2018-05-16 | 2019-05-16 | 2019-05-17 |
Blancco 5 Mobile | 2.3 | 2016-03-23 | 2018-03-23 | 2019-03-23 | 2019-03-24 |
Blancco 5 Mobile | 2.2 | 2016-01-27 | 2018-01-27 | 2019-01-27 | 2019-01-28 |
Blancco 5 Mobile | 2.1 | 2015-12-02 | 2017-12-02 | 2018-12-02 | 2018-12-03 |
Blancco 5 Mobile | 2.0 | 2015-09-24 | 2017-09-24 | 2018-09-24 | 2018-09-25 |
Blancco 5 Mobile | 1.3 | 2015-06-18 | 2017-06-18 | 2018-06-18 | 2018-06-19 |
Blancco 5 Mobile | 1.2 | 2015-04-24 | 2017-04-24 | 2018-04-24 | 2018-04-25 |
Blancco 5 Mobile | 1.1 | 2015-02-26 | 2017-02-26 | 2018-02-26 | 2018-02-27 |
Blancco 5 Mobile | 1.0 | 2014-12-11 | 2016-12-11 | 2017-12-11 | 2017-12-12 |
Blancco Mobile For FeliCa | 1.0 | 2015-02-02 | 2017-02-02 | 2018-02-02 | 2018-02-03 |
Blancco Mobile For FeliCa | 1.1 | 2015-03-26 | 2017-03-26 | 2018-03-26 | 2018-03-27 |
Blancco Mobile For FeliCa Encompasses: Blancco Check For FeliCa, Blancco Mobile For FeliCa | 1.2 | 2016-03-23 | 2018-03-23 | 2019-03-23 | 2019-03-24 |
Blancco HASP Tool | 1.1 | 2016-12-12 | 2018-12-12 | 2019-12-12 | 2019-12-13 |
Blancco HASP Tool | 1.0 and older | Self Support | |||
Blancco USB Creator Tool | 3.0 | 2017-06-20 | 2019-06-20 | 2020-06-20 | 2020-06-21 |
Blancco USB Creator Tool | 2.2 | 2016-04-15 | 2018-04-15 | 2019-04-15 | 2019-04-16 |
Blancco USB Creator Tool | 2.1 and older | Self Support | |||
SmartChk Kiosk | 1.1 | 2016-09-26 | 2018-09-26 | 2019-09-26 | 2019-09-27 |
SmartChk Kiosk | 1.0 and older | Self Support | |||
SmartChk Depot | 6.4 | 2016-02-02 | 2018-01-19 | 2019-01-19 | 2019-01-20 |
SmartChk Depot | 6.2 and older | Self Support | |||
SmartChk Smartconnect - Android | 6.4 | 2016-11-03 | 2018-11-03 | 2019-11-03 | 2019-11-04 |
SmartChk Smartconnect - Android | 6.1 and older | Self Support | |||
SmartChk Smartconnect - iOS | 6.4 | 2016-11-03 | 2018-11-03 | 2019-11-03 | 2019-11-04 |
SmartChk Smartconnect - iOS | 6.1 and older | Self Support | |||
Tabernus Enterprise Erase LAN | 9 | 2016-10-10 | 2018-10-10 | 2019-10-10 | 2019-10-11 |
Tabernus Enterprise Erase LAN | 7.3 | 2014-11-20 | 2016-11-20 | 2017-11-20 | 2017-11-21 |
Tabernus Enterprise Erase LAN | 7.1 and older | Self-Support | |||
Tabernus Enterprise Erase USB | 9 | 2015-12-10 | 2017-12-10 | 2018-12-10 | 2018-12-11 |
Tabernus Enterprise Erase USB | 7.1 and older | Self-Support | |||
Tabernus Enterprise Erase Array | 7.8 | 2015-03-23 | 2017-03-23 | 2018-03-23 | 2018-03-24 |
Tabernus Enterprise Erase Array | 7.7 and older | Self Support |
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