Page History
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Support Features | Product Support Lifecycle Phase | ||
General Support | Extended Support | Self-support | |
(0-24 months after GA) | (24-36 months after GA) | (>36 months after GA) | |
Telephone, web and e-mail support during the designated support hours and geographies for the customer's support level (i.e., SPE, SP1, SP2, SP3 Support, as applicable based on the customer's purchase) | Included | Included | Not available |
Product Security Updates | Included | Included | Not available |
Service Releases | Included | Not available | Not available |
Hot-Fixes | Included | Not available | Not available |
Access to subscription content for vendor-supported platforms and products, provided they are available on the respective Blancco Product version | Included | Included | Not available |
Access to Blancco Customer Portal, Customer Community, support knowledgebase knowledge base and discussion forums | Included | Included | Included |
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