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Drive Eraser
Mobile Diagnostics and Erasure		N/A

Description

This article outlines the process required to request specific dynamic workflows built by Blancco for the eBay Refurbished Program.

How to submit request for Blancco certified dynamic workflows?

Pre-requisites

ProductRequirements
Blancco Drive Eraser
  • Intelligent Business Routing (if you don't have Intelligent Business Routing enabled, contact your sales representative)
  • Licenses:
    • Erasure licenses
Blancco Mobile Diagnostics and Erasure
  • Licenses:
    • Erasure licenses
    • Diagnostics licenses
    • Carrier Insights Extension licenses (Lost/Stolen/Blocked -check)
    • Carrier ID Check licenses (Carrier information check)

Requesting the workflows from Blancco

  1. Contact Blancco Technical Support by submitting a support ticket.
    1. Use the "Incident Management" function on the Blancco Technical Support Portal at: https://support.blancco.com 
      1. Click "Report an Incident".
      2. Click "Technical Support Request".
      3. Complete the incident request as normal with the below selections
        • Select incident type "General Question"
        • Select Component "eBay Refurbished program"
        • In the description, include which product(s) you wish to enroll in for eBay grading.
          • Drive Eraser
          • Mobile Diagnostics and Erasure

Our support team will then review account dependencies and provide dynamic workflows per the products identified in the description section.

How to deploy the provided dynamic workflows?

Blancco Drive Eraser
Management Portal
  1. Download dynamic workflows provided by Blancco Technical Support
  2. Click "Workflows"
  3. Click "Import workflow"
  4. Click "Choose a file to upload" and select workflow to import
  5. Repeat the process five times, as there are total of five workflows to import.
    1. eBay_BDE_MainProcess
    2. eBay_BDE_Erasure
    3. eBay_BDE_DiagTests_Laptops
    4. eBay_BDE_DiagTests_All-in-One
    5. eBay_BDE_DiagTests_DesktopsServers
  6. Set eBay_BDE_MainProcess as default workflow
    1. Click three dot menu
    2. Click "Set as default" star icon 
Blancco Cloud / Management Console
  1. Download dynamic workflows provided by Blancco Technical Support
  2. Login to Blancco Cloud / Management Console
    1. Click "Process management"
    2. Click "Import"
    3. Click "Choose File" and select workflow to import
      1. Note:  Click "DEFAULT" checkbox for eBay_BDE_MainProcess
    4. Click "Upload"
    5. Will need to repeat process five times, as there are total of five(5) workflows to import.
      1. eBay_BDE_MainProces
      2. eBay_BDE_Erasure
      3. eBay_BDE_DiagTests_Laptops
      4. eBay_BDE_DiagTests_All-in-One
      5. eBay_BDE_DiagTests_DesktopsServers



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