The SmartChk tablet boots to an error titled Dell Security Manager

Problem

• The user is unable to get the Smartchk tablet to start up as normal and boots to an error titled  ''Dell Security Manager''.

     

Cause

• This happens due to an incorrect tablet image setup at Prosys.

Resolution

• Tablet will need to be sent for re-imaging. Route the ticket to the Dell queue and add the following note:
   IMAGE ISSUE : '"Serial XXXXX has not been registered. Tablet was not correctly setup before shipping out. System password has been applied instead of the BIOS admin password".