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Mobile Diagnostics and Erasure - All versionsN/A

Problem

Blancco Mobile Diagnostics and Erasure software doesn't detect Brother label printer.

Cause

Some Brother label printers include a "Editor Lite" feature in them which may cause the label printers to not be properly detected by Mobile Diagnostics and Erasure software.

Resolution

Check the label printer and make sure to turn off the "Editor Lite" feature by pressing the button available on the front of the printer.

Once the "Editor Lite" feature has been turned off printer should be detected properly.

Find more details on how to manage this feature from Brother's documentation.

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