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Problem

Certain Android mobile devices with an operating system versions of 4.1.2 - 4.2.2 may fail to get fully erased by Blancco Mobile Device Eraser, such as Motorola XT912 and Motorola XT875. These Motorola XT series devices using the , using an operating system versions of 4.1.2 - 4.2.2 version operating system are currently "blacklisted" and , cannot be erased with Blancco Mobile Device Eraser as they have been blacklisted by Blancco (see the example picture below).

Cause

The operating system version (, earlier than 4.2.4) , that these Motorola specific mobile devices use, causes is the root of the problem, where . When booting up, sometimes these devices do not "mount" the whole internal user-accessible storage memory area. The accessible storage memory is not always fully "mounted" when the device is bootedare may vary between 3 GB and 10 GB, depending if the storage space was "mounted" properly or not. This means that Blancco Mobile Device Eraser is not capable of always seeing able to detect detect the full erasable memory storage area and therefore not able to erase the device properlysecurely enough.

Resolution

Updating the mobile device's operating system to version 4.2.4 should fix (or newer) is currently the only fix to the issue.