Page History
Version 1.0 Effective: 26 July, 2017
Introduction
This policy applies to all Blancco-branded products, except as Blancco may otherwise expressly agree in writing. For specific lifecycle dates for each product, refer to the Lifecycle End Dates for Current Blancco Products table in this article. Blancco's Product Support Lifecycle Policy provides clear support availability guidelines for all Blancco's solutions, allowing you to plan and manage your support needs.
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Self-Support (36 months after release): Includes access to Knowledge Base articles only, and is no longer supported from an availability, development or support standpoint.
Support Features | Product Support Lifecycle Phase | ||
General Support | Extended Support | Self-support | |
(0-24 months after GA) | (24-36 months after GA) | (>36 months after GA) | |
Telephone, web and e-mail support during the designated support hours and geographies for the customer's support level (i.e., SPE, SP1, SP2, SP3 Support, as applicable based on the customer's purchase) | Included | Included | Not available |
Product Security Updates | Included | Included | Not available |
Service Releases | Included | Not available | Not available |
Hot-Fixes | Included | Not available | Not available |
Access to subscription content for vendor-supported platforms and products, provided they are available on the respective Blancco Product version | Included | Included | Not available |
Access to Blancco Customer Portal, Customer Community, support knowledge base and discussion forums | Included | Included | Included |
Support Lifecycle End Dates for Current Blancco Products
Product name | Version | Release date (GA date) | General support until | Extended support until | Self-support from |
| Blancco Drive Eraser Encompasses: Blancco Drive Eraser, Blancco Configuration Tool, Blancco Preinstall, Blancco Drive Eraser Hardware Edition | 6.9 | 2019-08-12 | 2021-08-12 | 2022-08-12 | 2022-08-13 |
| Blancco Drive Eraser | 6.8 | 2019-05-02 | 2021-05-02 | 2022-05-02 | 2022-05-03 |
| Blancco Drive Eraser | 6.7 | 2019-03-29 | 2021-03-29 | 2022-03-29 | 2022-03-30 |
Blancco Drive Eraser | 6.6 | 2018-12-17 | 2020-12-17 | 2021-12-17 | 2021-12-18 |
Blancco Drive Eraser | 6.5 | 2018-08-31 | 2020-08-31 | 2021-08-31 | 2021-09-01 |
Blancco Drive Eraser | 6.4 | 2018-06-06 | 2020-06-06 | 2021-06-06 | 2021-06-07 |
Blancco Drive Eraser | 6.3 | 2018-03-29 | 2020-03-29 | 2021-03-29 | 2021-03-30 |
Blancco Drive Eraser | 6.2 | 2017-10-20 | 2019-10-20 | 2020-10-20 | 2020-10-21 |
Blancco Drive Eraser | 6.1 | 2017-04-07 | 2019-04-07 | 2020-04-07 | 2020-04-08 |
Blancco Drive Eraser | 6.0 | 2017-01-31 | 2019-01-31 | 2020-01-31 | 2020-02-01 |
Blancco 5 | 5.11 | 2016-12-01 | 2018-12-01 | 2019-12-01 | 2019-12-02 |
Blancco 5 | 5.10 | 2016-06-07 | 2018-06-07 | 2019-06-07 | 2019-06-08 |
Blancco 5 | 5.9 | 2016-02-02 | 2018-02-02 | 2019-02-02 | 2019-02-03 |
Blancco 5 | 5.8 (and older) | 2015-09-30 | 2017-09-30 | 2018-09-30 | 2018-10-01 |
| Blancco Management Console | 5.1 | 2019-06-17 | 2021-06-17 | 2022-06-17 | 2022-06-18 |
| Blancco Management Console | 5.0 | 2019-04-08 | 2021-04-08 | 2022-04-08 | 2022-04-09 |
Blancco Management Console | 4.9 | 2019-02-17 | 2021-02-17 | 2022-02-17 | 2022-02-18 |
Blancco Management Console | 4.8 | 2018-12-17 | 2020-12-17 | 2021-12-17 | 2021-12-18 |
Blancco Management Console | 4.7 | 2018-09-17 | 2020-09-17 | 2021-09-17 | 2021-09-18 |
Blancco Management Console | 4.6 | 2018-05-07 | 2020-05-07 | 2021-05-07 | 2021-05-08 |
Blancco Management Console | 4.5 | 2018-03-21 | 2020-03-21 | 2021-03-21 | 2021-03-22 |
Blancco Management Console | 4.4 | 2017-12-21 | 2019-12-21 | 2020-12-21 | 2020-12-22 |
Blancco Management Console | 4.3 | 2017-09-25 | 2019-09-25 | 2020-09-25 | 2020-09-26 |
Blancco Management Console | 4.2 | 2017-06-30 | 2019-06-30 | 2020-06-30 | 2020-07-01 |
Blancco Management Console | 4.1 | 2017-05-08 | 2019-05-08 | 2020-05-08 | 2020-05-09 |
Blancco Management Console | 4.0 | 2017-01-30 | 2019-01-30 | 2020-01-30 | 2020-01-31 |
Blancco Management Console | 3.8 | 2016-11-22 | 2018-11-22 | 2019-11-22 | 2019-11-23 |
Blancco Management Console | 3.7 | 2016-06-29 | 2018-06-29 | 2019-06-29 | 2019-06-30 |
Blancco Management Console | 3.6 | 2016-02-29 | 2018-02-29 | 2019-02-29 | 2019-03-01 |
Blancco Management Console | 3.5 (and older) | 2015-10-19 | 2017-10-19 | 2018-10-19 | 2018-10-20 |
| Blanccocloud.com | 1.3 | 2018-10-31 | 2018-10-31 | 2018-10-31 | |
| Blanccoreports.com | 1.3 | 2018-10-31 | 2018-10-31 | 2018-10-31 | |
Blancco Removable Media Eraser | 2.4 | 2018-09-10 | 2019-09-10 | 2020-09-10 | 2020-09-11 |
Blancco Removable Media Eraser | 2.3 | 2018-03-12 | 2019-03-12 | 2020-03-12 | 2020-03-13 |
Blancco Removable Media Eraser | 2.2 | 2017-12-18 | 2019-12-18 | 2020-12-18 | 2020-12-19 |
Blancco Removable Media Eraser | 2.0 | 2017-02-01 | 2019-02-01 | 2020-02-01 | 2020-02-02 |
Blancco Flash | 1.3 | 2012-06-28 | 2018-05-10 | 2019-05-10 | 2019-05-11 |
Blancco Flash | 1.2 and older | Self Support | |||
Blancco LUN for Windows | 2.3 | 2018-08-09 | 2020-08-09 | 2021-08-09 | 2021-08-10 |
Blancco LUN for Windows | 2.2 | 2017-12-18 | 2019-12-18 | 2020-12-18 | 2020-12-19 |
Blancco LUN for Windows | 2.1 | 2017-03-28 | 2019-03-28 | 2020-03-28 | 2020-03-29 |
Blancco LUN for Windows | 2.0 | 2017-02-01 | 2019-02-01 | 2020-02-01 | 2020-02-02 |
Blancco LUN for Windows | 1.3 | 2012-06-28 | 2018-05-10 | 2019-05-10 | 2019-05-11 |
Blancco LUN for Windows | 1.2 and older | Self Support | |||
| Blancco LUN for UNIX | 2.3 | 2019-03-01 | 2021-03-01 | 2022-03-01 | 2022-03-02 |
Blancco LUN for UNIX | 2.2 | 2018-10-29 | 2020-10-29 | 2021-10-29 | 2021-10-30 |
Blancco LUN for UNIX | 2.1 | 2017-09-25 | 2019-09-25 | 2020-09-25 | 2020-09-26 |
Blancco LUN for UNIX | 2.0 | 2017-02-01 | 2019-02-01 | 2020-02-01 | 2020-02-02 |
Blancco LUN for UNIX | 1.0.1 | 2015-02-10 | 2017-02-10 | 2018-02-10 | 2018-02-11 |
Blancco LUN for UNIX | 1.0 and older |
Self Support | |||||
| Blancco File for Windows | 8.3 | 2019-06-13 | 2021-06-13 | 2022-06-13 | 2022-06-14 |
Blancco File for Windows | 8.2 | 2017-12-05 | 2019-12-05 | 2020-12-05 | 2020-12-06 |
Blancco File for Windows | 8.1 | 2017-05-02 | 2019-05-02 | 2020-05-02 | 2020-05-03 |
Blancco File for Windows | 8.0 | 2017-02-01 | 2019-02-01 | 2020-02-01 | 2020-02-02 |
Blancco File for Windows | 7.7 (and older) | 2010-10-08 | 2017-10-14 | 2018-10-14 | 2018-10-15 |
| Blancco File Eraser for Unix | 2.3 | 2019-03-05 | 2021-03-05 | 2022-03-05 | 2022-03-06 |
Blancco File Eraser for Unix | 2.2 | 2018-10-29 | 2020-10-29 | 2021-10-29 | 2021-10-30 |
Blancco File Eraser for Unix | 2.1 | 2017-09-26 | 2019-09-26 | 2020-09-26 | 2020-09-27 |
Blancco File Eraser for Unix | 2.0 | 2017-02-01 | 2019-02-01 | 2020-02-01 | 2020-02-02 |
Blancco File for Unix | 1.0.1 | 2015-02-10 | 2017-02-10 | 2018-02-10 | 2018-02-11 |
Blancco File for UNIX | 1.0 and older | Self Support | |||
| Blancco Virtual Machine Eraser | 2.3 | 2019-03-05 | 2021-03-05 | 2022-03-05 | 2022-03-06 |
Blancco Virtual Machine Eraser | 2.2 | 2018-10-29 | 2020-10-29 | 2021-10-29 | 2021-10-30 |
Blancco Virtual Machine Eraser | 2.1 | 2017-09-26 | 2019-09-26 | 2020-09-26 | 2020-09-27 |
Blancco Virtual Machine Eraser | 2.0 | 2017-02-01 | 2019-02-01 | 2020-02-01 | 2020-02-02 |
Blancco Virtual | 1.0.1 | 2015-02-10 | 2017-02-10 | 2018-02-10 | 2018-02-11 |
Blancco Virtual | 1.0 and older | Self Support | |||
Blancco Agent | 1.0.0 | 2016-10-01 | 2018-10-01 | 2019-10-01 | 2019-10-02 |
| Blancco Mobile Device Eraser Encompasses: Blancco Mobile, Blancco Mobile Diagnostics, Blancco Mobile Reporting Tool, Blancco Mobile Reset & Report | 3.11 | 2019-06-13 | 2021-06-13 | 2022-06-13 | 2022-06-14 |
| Blancco Mobile Device Eraser | 3.10 | 2019-04-25 |
| 2021-04-25 |
| 2022-04-25 | 2021-04-26 | |
| Blancco Mobile Device Eraser | 3.9 | 2019-02-01 |
| 2021-02-01 |
| 2022-02-01 | 2021-02-02 | |
Blancco Mobile Device Eraser | 3.8 | 2018-09-28 |
| 2020-09-28 |
2021-09-28 | 2020-09-29 | |
Blancco Mobile Device Eraser | 3.7 | 2018-07-03 |
| 2020-07-03 |
2021-07-03 | 2020-07-04 | |
Blancco Mobile Device Eraser | 3.6 | 2018-06-08 |
| 2020-06-08 |
2021-06-08 | 2020-06-09 | |
Blancco Mobile Device Eraser | 3.5 | 2018-02-20 |
| 2020-02-20 |
2021-02-20 | 2020-02-21 | ||||
Blancco Mobile Device Eraser | 3.4 | 2017-11-23 | 2019-11-23 | 2020-11-23 | 2020-11-24 |
Blancco Mobile Device Eraser | 3.3 | 2017-09-24 | 2019-09-24 | 2020-09-24 | 2020-09-25 |
Blancco Mobile Device Eraser | 3.2 | 2017-05-30 | 2019-05-30 | 2020-05-30 | 2020-05-31 |
Blancco Mobile Device Eraser | 3.1 | 2017-03-27 | 2019-03-27 | 2020-03-27 | 2020-03-28 |
Blancco Mobile Device Eraser | 3.0 | 2017-01-31 | 2019-01-31 | 2020-01-31 | 2020-02-01 |
Blancco 5 Mobile | 2.7 | 2016-12-22 | 2018-12-22 | 2019-12-22 | 2019-12-23 |
Blancco 5 Mobile | 2.6 | 2016-11-30 | 2018-11-30 | 2019-11-30 | 2019-12-01 |
Blancco 5 Mobile | 2.5 | 2016-11-08 | 2018-11-08 | 2019-11-08 | 2019-11-09 |
Blancco 5 Mobile | 2.4 | 2016-05-16 | 2018-05-16 | 2019-05-16 | 2019-05-17 |
Blancco 5 Mobile | 2.3 | 2016-03-23 | 2018-03-23 | 2019-03-23 | 2019-03-24 |
Blancco 5 Mobile | 2.2 | 2016-01-27 | 2018-01-27 | 2019-01-27 | 2019-01-28 |
Blancco 5 Mobile | 2.1 | 2015-12-02 | 2017-12-02 | 2018-12-02 | 2018-12-03 |
Blancco 5 Mobile | 2.0 (and older) | 2015-09-24 | 2017-09-24 | 2018-09-24 | 2018-09-25 |
Blancco Mobile For FeliCa Encompasses: Blancco Check For FeliCa, Blancco Mobile For FeliCa | 1.2 | 2016-03-23 | 2018-03-23 | 2019-03-23 | 2019-03-24 |
Blancco Mobile For FeliCa | 1.1 | 2015-03-26 | 2017-03-26 | 2018-03-26 | 2018-03-27 |
| Blancco SPARC | 1.02 and older | Self Support | |||
Blancco HASP Tool | 1.1 | 2016-12-12 | 2018-12-12 | 2019-12-12 | 2019-12-13 |
Blancco HASP Tool | 1.0 and older | Self Support | |||
| Blancco USB Creator Tool | 3.3 | 2019-01-16 | 2021-01-16 | 2022-01-16 | 2022-01-17 |
Blancco USB Creator Tool | 3.2 | 2018-04-04 | 2020-04-04 | 2021-04-04 | 2021-04-05 |
Blancco USB Creator Tool | 3.1 | 2017-10-20 | 2019-10-20 | 2020-10-20 | 2020-10-21 |
Blancco USB Creator Tool | 3.0 | 2017-06-20 | 2019-06-20 | 2020-06-20 | 2020-06-21 |
Blancco USB Creator Tool | 2.2 | 2016-04-15 | 2018-04-15 | 2019-04-15 | 2019-04-16 |
Blancco USB Creator Tool | 2.1 and older | Self Support | |||
SmartChk Kiosk | 1.1 | 2016-09-26 | 2018-09-26 | 2019-09-26 | 2019-09-27 |
SmartChk Kiosk | 1.0 and older | Self Support | |||
SmartChk Depot | 6.4 | 2016-02-02 | 2018-01-19 | 2019-01-19 | 2019-01-20 |
SmartChk Depot | 6.2 and older | Self Support | |||
SmartChk Smartconnect - Android | 6.4 | 2016-11-03 | 2018-11-03 | 2019-11-03 | 2019-11-04 |
SmartChk Smartconnect - Android | 6.1 and older | Self Support | |||
SmartChk Smartconnect - iOS | 6.4 | 2016-11-03 | 2018-11-03 | 2019-11-03 | 2019-11-04 |
SmartChk Smartconnect - iOS | 6.1 and older | Self Support | |||
Tabernus Enterprise Erase LAN | 9 | 2016-10-10 | 2016-12-31 | ||
Tabernus Enterprise Erase LAN | 7.3 | 2014-11-20 | 2016-12-31 | ||
Tabernus Enterprise Erase LAN | 7.1 and older | Self-Support | |||
Tabernus Enterprise Erase USB | 9 | 2015-12-10 | 2016-12-31 | ||
Tabernus Enterprise Erase USB | 7.1 and older | Self-Support | |||
Tabernus Enterprise Erase Array | 7.8 | 2015-03-23 | 2016-12-31 | ||
Tabernus Enterprise Erase Array | 7.7 and older | Self Support |
Disclaimer
The information contained in the online policies and similar documents on this website represents the current view of Blancco as of the date they are posted. Such documents should not be interpreted as legally binding commitments, but rather as flexible documents subject to change occasionally. Blancco does not guarantee that any information in such documents will be error-free or kept up to date after they are posted. All online policies and similar documents are for informational purposes only. BLANCCO MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, BY POSTING SUCH DOCUMENTS OR ABOUT THE INFORMATION CONTAINED IN SUCH DOCUMENTS.