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Problem

When printing labels either as part of a workflow or manually from the device information window when running the Blancco Mobile Diagnostic & Erasure application on an Apple system the error "Printer can not print with specified papersize" can be encountered.

Solution

Install the appropriate drivers/software utility for the label printer being used, using the generic drivers included in the Apple OS results in the above-detailed error. Once the appropriate drivers are being used the label will print normally if all other settings and configurations have been completed correctly.

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Zebra label printers

Brother label printers

Content by Label
showLabelsfalse
max5
spacesKB
showSpacefalse
sortmodified
reversetrue
typepage
cqllabel in ("printing","mobile_device_eraser","mobile_device_eraser_mac") and type = "page" and space = "KB"
labelsmobile_device_eraser mobile_device_eraser_mac printing

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