Mobile Device Eraser – 3.7 Release Notes

  • Configurable order of the tests
    • The order of the diagnostic tests can now be changed according to process needs.
  • Fewer iOS activation steps and app trust
    • The number of manual steps of the activation have been decreased. Also trusting the diagnostic app is now automated in the same process.
    • The whole process takes some time to automate and a fast operator might be able to do it faster manually, but the benefit is that less operator input is needed so more devices can be handled per operator.
  • Remote support tool

    • Blancco support have now the possibility to remotely connect to a client machine to help out. They can see and even interact with the ongoing session.

    • Blancco have no possibility to connect to any client. It is always the client that needs to contact Blancco support first.

  • Spanish language support
    • The software now supports Spanish.
  • Login page improvements
    • In large scale deployments with many users the login page could be hard to use with a lot of scrolling to find the correct user. This have now been improved with the large scale in mind.
  • New diagnostics test: Front Camera Flash
    • New diagnostics test for both iOS and Android.
  • New diagnostics test: iOS silent key test
  • Support for iPad 6th (iPad 2018) Japan models
  • Network setting is not kept after reboot
    • The settings were not stored correctly and therefore reseted after reboot.
  • Automatic factory reset before erasure
    • Some models of Androids won’t let you erase them before reset. There is now an option to do this automatically before the erasure process.
  • Random reboot or PC shutdown
    • An issue was introduced in 3.5 that might cause this behavior. It is now fixed.
  • Design storage capacity
    • Devices are usually known by their designed capacity. Like iPhone 6S 16 GB. In iOS design capacity have been available but now it is also added for Android devices.
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