Created date | Updated date | Affects version | Fix version |
---|---|---|---|
|
| All versions | - |
Problem
After updating the Configuration Tool to the latest version the Configuration Tool either still shows the old version or is unable to load/start.
Solution
This is due to the old installation needing to be uninstalled manually before the latest version of the Blancco Configuration Tool is installed onto your system.
- Locate your Blancco Drive Eraser Configuration Tool installation directory within "Windows File Explorer", default installation directory is "C:\Program Files\Blancco\Drive Eraser Configuration Tool"
- Once you have navigated to this folder, run the "uninstall.bat" file as an admin by right clicking on the file and choosing "Run as administrator"
- This might open up a command prompt window to stop the Blancco Drive Eraser Configuration Tool service and then an uninstall notification window should show
- Ensure that the "Force the deletion of... " option is ticked and then press uninstall
- Once this is done, please restart your system and then reinstall the latest version of the software
If this doesn't resolve your issue, please raise a ticket with the Blancco Technical Support Team.