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Created dateUpdated dateAffects versionFix version

 


6.10.0 and newer

Problem

Erasure status is Not Erased and additional information of the erasure is "Erasure Target is offline"

The issue has been seen with following computers and drives.

 Computer ModelSSD
Panasonic Toughbook CF-52Intel SSDSC2BW240A4
HP ZBook 15 G2Seagate ST500LM000-1EJ162
HP 840 G2Seagate ST500LM000-1EJ162
Lenovo X240Intel SSDSC2BF180A5L
Dell E6420LITEONIT LAT-128M2Shttps://support.blancco.com/display/KB/Liteon+CV5-8Q256-HP+SATA+SSD+fails+the+erasure+with+Blancco+SSD+method
HP Z620Seagate ST1000DM003-1CH162
Dell E7270Liteon CV3-8D128-11

Cause

Possible cause of "Erasure target is offline" issue might be a firmware based erasure command which is executed on the drive during the erasure. The target drive or the machine reacts to the firmware command by disconnecting the drive that fails the erasure.

Resolution

Possible workarounds:

  • Erase with an erasure standard which performs an overwriting process. (Clear-level erasure)
  • Update disk firmware  (If update available)
  • Update computers BIOS (If update available)

Firmware based erasure commands are executed on a drive when following one of the bellow erasure standards and any of Erasure options that are configured to be enabled :

  • Erasure Standards:
    • Blancco SSD Erasure
    • NIST 800-88 Purge
    • NIST 800-88 Clear
    • BSI-2011-VS
    • BSI-GS
    • BSI-GSE
    • Cryptographic Erasure
    • TCG Cryptographic Erasure
  • Erasure Options:
    • Remove Hidden Areas
    • Erase Remapped Sectors

More info for the erasure standards can be found within the Blancco Drive Eraser manual.

When the erasure has failed due to the "Erasure target is offline" issue, before performing a new erasure, please reboot the machine.

Example erasure standards which do not contain firmware based erasure commands.

  • Aperiodic Random overwrite
  • HMG InfoSec Standard 5, Lover Standard
  • HMG InfoSec Standard 5, Higher Standard


In situations where the erasure has failed due to the "Erasure target is offline" issue, Blancco would appreciate the following in order to get closer to a fix.

  • Collect an issue report right after the erasure has failed with the "Erasure target is offline" message. The issue report should then be collected before rebooting the machine.
  • Contact the Blancco Support Team if you are able to send the machine for further investigation and testing.
  • Contact the Blancco Support Team if you are able to allow a remote connection for investigation and testing.


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