Created date | Updated date | Affects version | Fix version |
---|---|---|---|
|
| Drive Eraser - All versions | N/A |
Problem
Booting Blancco Drive Eraser fails on HP Z4 G4 devices when the screen turns black and the device shuts itself down.
Cause
The issue seems to be caused by some incompatibility between the Drive Eraser and UEFI boot mode of this device.
Resolution
In order to boot the Drive Eraser successfully, within the BIOS change the boot option from UEFI to Legacy and change "Legacy Support and Secure Boot" to "disable" under the "Advanced / Secure Boot Configuration" settings.