| Created date | Updated date | Affects version | Fix version |
|---|---|---|---|
|
| Drive Eraser - all versions | N/A |
Sometimes Blancco Drive Eraser might not detect connected hard drives even though the drives are fully functional and detected on the machine BIOS level.
SATA drives:
- This can happen if the hard drives have been set to IDE/ATA mode in BIOS.
- SATA drives need to be set in either "AHCI" or "SATA native" mode (or similar) from BIOS/UEFI.
NVMe drives:
- Some devices require the BIOS/UEFI to be switched from RAID to AHCI mode in order to successfully present the drive to the system.
- Usually this setting is available through "SATA Operation Mode" or "SATA Controller" (or similar) option in the BIOS.
- If the device's controller doesn't support AHCI mode, you can remove the drive from the machine and run the erasure by connecting the drive to a supported machine.
This issue has been identified at least for the following devices:
System manufacturer System model Disk model(s) Dell Latitude 3400 BC501 NVMe SK hynix 256GB Dell Latitude 5400 N/A Dell Latitude 7370 THNSN5256GPUK NVMe TOSHIBA 256GB Dell Latitude 7390 2-in-1 KXG50ZNV512G NVMe TOSHIBA 512GB
PC401 NVMe SK hynix 256GBDell Precision 7720 KXG50ZNV512G NVMe TOSHIBA 512GB Dell Precision 7740 PC400 NVMe SK hynix 512GB
KXG50PNV1T02 NVMe TOSHIBA 1024GB
Micron 2200S NVMe 1024GB
PM981a NVMe SAMSUNG 2048GBDell OptiPlex 7050 THNSN5256GPUK NVMe TOSHIBA256GB Dell XPS 13 9365 PM961 NVMe SAMSUNG 256GB Lenovo Miix 720 SK hynix HFS256GD9TNG-62A0A Lenovo Yoga 910 SAMSUNG MZVLB512HAJQ-000L2
SAMSUNG MZVLB512HBJQ-00007
SAMSUNG MZVLV512HCJH-000L2
SAMSUNG MZVLW512HMJP-000L2
SAMSUNG MZVLV256HCHP-000L2
SAMSUNG MZVLW256HEHP-000L2
- Usually this setting is available through "SATA Operation Mode" or "SATA Controller" (or similar) option in the BIOS.