Created date | Updated date | Affects version | Fix version |
---|---|---|---|
01-11-2022 | Mobile Diagnostics and Eraser - all versions |
Problem
When attempting to perform the diagnostic testing of a Pixel 7 or Pixel 7 Pro the installation of the legacy Diagnostic application fails.
Section/component | Setting to be used |
---|---|
Dates on the table | Use date macro which looks like this: Type // which allows you to select a date from a calendar view. This way the formatting is always the same. |
Affects version | Use the full official product name without the "Blancco" prefix. Ie, Drive Eraser, Management Console, Network Device Eraser. If there are multiple products affected, separate them to their own lines by using SHIFT+ENTER. |
Fix version | Use the full official product name without the "Blancco" prefix. If there are multiple products for the fix, separate them to their own lines by using SHIFT+ENTER. If no fix version available use "N/A" (without quotes) |
Text color | Dark Azure |
Headings | Heading 2 |
Paragraphs | Paragraph |
Hyperlinks | Blue - should be highlighted automatically when hyperlink is created. Whenever possible use hyperlinks embedded into the text (like this) instead of showing the complete URL (for example, https://www.blancco.com/) |
Attachments/screenshots |
The size and border can be managed by clicking the screenshot while editing the page. |
Code snippets/log quotes | For any code snippets or quotes from log files use "Code Block" macro. Use the "Default" theme for the macro. Code snippets or example log entries can be included using "Code Block" macro. |
Cause
The Pixel 7 phones only support 64-bit ARM, due to this change to only supporting 64-bit the legacy diagnostic application can not be installed on the Pixel 7 phones.
Resolution
Changing the Mobile Diagnostic and Erasure software settings so that the latest diagnostic application is used instead of the legacy application allows for the successful installation and testing of the Pixel 7 phones.
Please see the below instructions which cover the steps needed to make this change in the software.
- Access the system settings from the login page
- Select Admin Control from the System settings shown and enter the Admin password to access the settings
- Select Other settings from the list of Admin control options
- In the Miscellaneous items section, you will see the setting Diagnostics app version change this from Legacy to Latest and click Ok