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Created dateUpdated dateAffects versionFix version
01-11-2022Mobile Diagnostics and Eraser - all versions

Problem

When attempting to perform the diagnostic testing of a Pixel 7 or Pixel 7 Pro the installation of the legacy Diagnostic application fails.

Section/componentSetting to be used

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Affects version

Use the full official product name without the "Blancco" prefix. Ie, Drive Eraser, Management Console, Network Device Eraser.

If there are multiple products affected, separate them to their own lines by using SHIFT+ENTER.

Fix version

Use the full official product name without the "Blancco" prefix.

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Text colorDark Azure
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Blue - should be highlighted automatically when hyperlink is created.

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    • Color: Medium Grey

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Code snippets/log quotes

For any code snippets or quotes from log files use "Code Block" macro. Use the "Default" theme for the macro.

Code snippets or example log entries can be included using "Code Block" macro.

Cause

The Pixel 7 phones only support 64-bit ARM, due to this change to only supporting 64-bit the legacy diagnostic application can not be installed on the Pixel 7 phones.

Resolution

Changing the Mobile Diagnostic and Erasure software settings so that the latest diagnostic application is used instead of the legacy application allows for the successful installation and testing of the Pixel 7 phones.

Please see the below instructions which cover the steps needed to make this change in the software.




  • Access the system settings from the login page

  • Select Admin Control from the System settings shown and enter the Admin password to access the settings

  • Select Other settings from the list of Admin control options

  • In the Miscellaneous items section, you will see the setting Diagnostics app version change this from Legacy to Latest and click Ok

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