Login to the Management Console using the administrator account
Click on the "Administration" tab
On the table to the left hand side click on "Troubleshooting"
Once on "Troubleshooting" click on the "Collect Information" button
Once the Self-diagnostics report window is open, a diagnostics report will be displayed after the necessary logs are collected. In the bottom right corner, click on "Download collected files"
Depending on the web browser you are using and it's saving settings this will either save the zip file directly into your downloads folder on your local system or allow you to choose where to save the zip file
Provide the saved zip-file to Blancco Support
UI Tab
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If you are unable to login to the Management Console
Management Consoleにログインできない場合
Blancco Management Consoleインストールフォルダに移動します（Windowsのデフォルトは Navigate to your Blancco Management Console installation folder (by default C:\Program Files\Blancco\Blancco Management Console on Windows)
Open the "diagnostics" folder
Run the "diagnostics.jar" file
Ensure the correct Management Console installation directory has been selected. With the diagnostics.jar file already being located inside the Management Console installation folder, the correct installation path should be automatically detected. If not, use the "browse" button to select the correct directory
Click the "Collect Data" button. A diagnostics report will be displayed after the necessary logs are collected
Click the "Save" button to save the zip-file that contains the log files
