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Management Console 3.3.x (or newer)N/A

説明

この手順により、Management Consoleがインストールされているシステムからログおよびシステム情報を収集できます。この手順はシステムおよびパッケージ情報をまとめて1つのzipファイルにする自己診断ツールの実行を含みます。

現在のManagement Consoleの状態により、zipファイルを生成するために有効な手順は複数です。

手順


  1. Login to the Management Console using the administrator account
  2. Click on the "Administration" tab
  3. On the table to the left hand side click on "Troubleshooting"
  4. Once on "Troubleshooting" click on the "Collect Information" button
  5. Once the Self-diagnostics report window is open, a diagnostics report will be displayed after the necessary logs are collected. In the bottom right corner, click on "Download collected files"
  6. Depending on the web browser you are using and it's saving settings this will either save the zip file directly into your downloads folder on your local system or allow you to choose where to save the zip file
  7. Provide the saved zip-file to Blancco Support
  1. Navigate to your Blancco Management Console installation folder (by default C:\Program Files\Blancco\Blancco Management Console on Windows)
  2. Open the "diagnostics" folder
  3. Run the "diagnostics.jar" file
  4. Ensure the correct Management Console installation directory has been selected. With the diagnostics.jar file already being located inside the Management Console installation folder, the correct installation path should be automatically detected. If not, use the "browse" button to select the correct directory
  5. Click the "Collect Data" button. A diagnostics report will be displayed after the necessary logs are collected
  6. Click the "Save" button to save the zip-file that contains the log files
  7. Provide the saved zip-file to Blancco Support
  1. Run command prompt/terminal with administrator privileges
  2. Navigate to the Management Console installation directory
  3. Navigate to the "diagnostics" directory

  4. Run the diagnostics tool by issuing below command

    java -jar ./diagnostics.jar --cli
  5. Once finished, the output states the directory where the log files were saved
  6. Provide the saved zip-file to Blancco Support
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