Updating the smartchk kiosk tablet when an autoupdate pop up does not show up

Problem

Smartchk tablet did not receive an automatic pop up for updating to a newer version of the software.

Cause

There could be a couple of reasons due to which the tablet did not receive the latest software update.

1. The tablet has not been restarted properly.

2. Public key for the tablet is not present on the update server.

3. Wifi or internet connection used by the tablet does not allow connection with the update server.

Resolution

1. Start by advising the representative to reset the tablet by holding down the power button until the tablet restarts (roughly 20 seconds). On restart, login through Smartchk user and make sure the tablet has a stable wifi connection. Check for the update pop up and hit the option to start the process. Once the update is complete the tablet will restart and it will wait for 3-5 minutes before finishing installing the packages. On successful completion of update you will get a pop saying the tablet is updated to X.X.X version. Click on ok to confirm and proceed.

2. The smartchk agent needs to upload the public key on update server. Restart the tablet and check for the update pop up on location page. Click on download and install for updating the software .

3. In this case smartchk agent finds that public key of the tablet is present on the update server and the tablet is not able to connect to the server. The easiest way is to advise the representative to switch the wifi connection. Otherwise try USB tethering with a mobile phone that has an active data plan. Restart the tablet and check for the update pop up.