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Title	Last Updated By	Updated
Page: I am trying to access the Blancco Management Console page, but I am only seeing a blank page.	Niko Puruskainen	Dec 28, 2022
Page: I am unable to start the SmartChk tablet	Khushboo Singh Rawat	May 09, 2017
Page: I am unhappy with my Blancco web store purchase and I would like to have a refund	Sami Purho	Apr 30, 2024
Page: I cannot download new firmware for an Apple device	Unknown User (eetu.voutilainen)	Mar 31, 2017
Page: I cannot login into the SmartChk tablet. It keeps asking me for a password	Khushboo Singh Rawat	May 23, 2017
Page: I cannot start diagnostics. The 'Start testing' button is not available.	Unknown User (eetu.voutilainen)	Mar 31, 2017
Page: I cannot start diagnostics. The device icon goes to "INSTALLING" status, but right after that to "UNINSTALLING" status.	Sami Purho	Oct 17, 2019
Page: I connected an LG device to the SmartChk tablet but the tablet is unable to proceed.	Khushboo Singh Rawat	May 09, 2017
Page: I do not have an Internet connection available. Am I able to use Blancco Erasure Software products?	Unknown User (eetu.voutilainen)	Mar 31, 2017
Page: I get "Unable to Verify" error message when trying to establishing trust for the diagnostics app.	Unknown User (eetu.voutilainen)	Mar 31, 2017
Page: I have a technical issue, how do I contact the Technical Support?	Sami Purho	Oct 30, 2019
Page: I need to erase a certain drive from my computer. How can I do it without erasing everything?	Unknown User (kia.koivunen)	Nov 03, 2020
Page: I noticed that your web store is not selling Blancco LUN Eraser or Blancco Virtual Eraser. Where can I buy these products from?	Unknown User (eetu.voutilainen)	Apr 03, 2017
Page: I purchased a license for Blancco Drive Eraser/Blancco Mobile Device Eraser, erased a system/mobile device and now I seem to be out of licenses. What is wrong?	Antti	May 18, 2017
Page: I see a weird menu bar/panel on the left hand side after starting the SmartChk tablet	Khushboo Singh Rawat	May 23, 2017
Page: I used the Blancco Drive Eraser and after the erasure my computer boots up to a black screen.	Unknown User (eetu.voutilainen)	Mar 31, 2017
Page: I want to erase my phone before selling/recycling it. How can I do it?	Sami Purho	Oct 16, 2019
Page: IMEI missing with some Apple phones	Sami Purho	Feb 07, 2019
Page: initramfs-bde-linux.img & initramfs-bde-linux-fallback.img BDE 7.12.0 files missing from PXE boot folders	James Williams	Aug 06, 2024
Page: Installing CA signed certificate to authenticate Management Console AD integration via LDAPS	Andrew Skinner	Apr 16, 2024
Page: Installing the HASP-key drivers under Linux	Sami Purho	Sep 09, 2021
Page: Instructions / Configuration	Sami Purho	Sep 10, 2021
Page: iOS related issues and troubleshooting	Sami Purho	Oct 11, 2019
Page: iPhone models 6S, 8, 8+ and X running iOS 11 when erased can be left in a boot loop state following update to iOS 12.	Sami Purho	Oct 01, 2018
Page: iPXE boot environment troubleshooting guide	Ilkka Lindeman	Sep 28, 2017
Page: iPXE booting issues: the booting gets stuck or the network is unreachable after booting.	Niko Puruskainen	Jan 05, 2022
Page: Is an empty database is required for a new Management Console installation?	Niko Puruskainen	Dec 28, 2022
Page: Is an Internet connection required for activating/using products purchased from Blancco web store.	Antti	May 18, 2017
Page: Is any interaction needed on the iOS device during erasure?	Unknown User (eetu.voutilainen)	Mar 31, 2017
Page: Is any interaction needed on the Windows Phone device during the erasure?	Sami Purho	Oct 17, 2019

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